Delivery Driver

About the role

As a Delivery Driver at our Grand Forks store located at 416 Demers Ave, you are our “Boots on the ground!”, and the main face that our Insomniacs see outside of the bakery! You give the word “Delivery” a whole new meaning by delivering the Cookie Magic to our fans wherever they are. When you're not out making deliveries, you'll be part of the bakery team—helping prepare orders, welcoming guests, and keeping the bakery running smoothly. Every shift is different, but one thing never changes: our commitment to delivering warm cookies and exceptional hospitality.

Responsibilities

• Check orders for quality and accuracy before they leave the store
• Deliver our cookies, milk and ice cream to our loyal fan base, in a timely and safe fashion
• Provide quality customer service through positive and professional interaction with customers whether in-person or by phone
• Use Insomnia’s delivery app to approved company standards and provide accurate status updates to customers
• Deliver Insomnia Cookies orders safely, accurately, and with a smile
• Ensure every order arrives warm, complete, and ready to impress
• Navigate efficiently using GPS and delivery technology while following safe driving practices
• Welcome guests in the bakery and provide friendly service between deliveries
• Assist with preparing, packaging, and organizing delivery and pickup orders
• Help bake and package cookies and other treats as needed
• Operate the register and process guest transactions
• Keep the bakery clean, organized, stocked, and food-safe
• Work closely with your bakery team to keep orders moving quickly and accurately
• Help create the kind of guest experience that keeps people coming back

Requirements

• Must be 18 years of age or older
• Valid driver's license with a safe driving record
• Access to a reliable, insured vehicle that meets company requirements
• Current auto insurance that meets state minimum requirements
• Smartphone capable of running company delivery applications
• Must be legally eligible to work in the United States
• Must be able to pass a motor vehicles background check
• Availability to work evenings, nights, weekends, and holidays

Skills

• Excellent time management and organizational skills
• Knowledge of the 2-mile radius surrounding the store is a plus

Physical Requirements

This position regularly requires the ability to:

• Drive safely for extended periods throughout a shift
• Frequently enter and exit a vehicle
• Stand and walk for extended periods while working inside the bakery
• Lift, carry, and transport orders weighing up to 30 pounds
• Occasionally lift up to 50 pounds with assistance
• Reach, bend, twist, kneel, and carry bakery products
• Work in varying weather conditions while making deliveries
• Work around ovens, refrigeration equipment, and moderate bakery noise levels
• Communicate effectively with guests, coworkers, and leadership

Work Environment

You'll split your time between our bakery and the road. Inside the bakery, you'll work in a fast-paced environment with ovens, refrigeration equipment, cleaning chemicals, and moderate noise levels. Outside the bakery, you'll drive in varying weather and traffic conditions while following all safety policies and traffic laws.

Benefits

• Hourly pay rate including tips, is on average up to $18.50 per hour
• Small delivery zone
• Flexible part-time work schedules
• Pet insurance for your furry loved ones
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• FREE cookies with every shift!
• Competitive hourly pay plus tips
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)
• Opportunities for growth into Shift Leader and other bakery leadership roles