Delivery Driver
Additional Considerations (if Any)
Night & Weekend Shifts Required
Job Description
Job Title: Delivery Driver
Department: Grocery
FLSA: Non-Exempt
General Function
Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.
Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager
Positions that Report to you: None
Primary Duties And Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Delivers products to customers, collects payment, and makes change for payment when necessary
Returns payments and beginning cash to store
Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Secondary Duties And Responsibilities
Affords assistance in other areas of store as needed
Performs other job-related duties and special projects as required
Facilitates the maintenance and upkeep to delivery vehicles
Knowledge, Skills, Abilities And Worker Characteristics
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
Good verbal and written communication skills
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
Ability to identify problems, develop and execute solutions
Education And Experience
No specific education required
Physical Requirements
Visual requirements include: ability to see detail at near range with or without correction
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination
Working Conditions
This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard
There is significant work pace/pressure to deliver product in a timely manner
Equipment Used to Perform Job
Delivery vehicle
Telephone
Financial Responsibility
Responsible for payments received for delivery of products when applicable
Contacts
Has daily contact with store personnel, customers, and the general public
Special Requirements
Employees must possess a valid driver’s license, with no DOT restrictions, and be 18 years or older to drive a company vehicle