Delivery Driver and Customer Service Representative

About the role

Gentell is one of the largest vertically integrated wound care companies in the world, with a purpose to make a positive difference in the quality of life for the injured, the chronically ill, and those near the end of life. We are looking for a combined Delivery Driver and Customer Service Representative to join our team.

This role represents a “front line” representation of the quality of Gentell, with two main parts: the correct loading and unloading of the vehicle, ensuring overall vehicle safety, and providing customer service through interaction with staff at customer locations.

Responsibilities

• Operate and drive light trucks to deliver various Gentell products
• Perform pre-trip inspection of vehicle
• Ensure correct loading and unloading of vehicle
• Operate vehicle in a safe manner, obeying all rules of the road
• Comply with all company policies and procedures regarding the delivery of goods and while representing the company
• Record information on pick-ups and deliveries, vehicle mileage, fuel costs, and any problems encountered
• Communicate with corporate office
• Report vehicle defects, accidents, traffic violations, or damage to the vehicles
• Check all load-related documentation to ensure that it is complete and accurate
• Communicate effectively with the public and customers, and co-workers both verbally and in written form
• Deliver product and proper paperwork to our customers in a courteous and timely manner
• Provide feedback to supervision regarding customer problems, mechanical problems, or delivery problems
• Complete all necessary paperwork at the end of the shift

Requirements

• High School Diploma, G.E.D. or equivalent
• Valid Driver's License
• 3 years experience in delivery and customer service
• Clean Driver's abstract
• Clear Criminal Background Check
• Computer Literate
• Strong mechanical aptitude with ability to perform routine vehicle maintenance
• Demonstrated organizational skills with strong oral and written communication abilities
• Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques
• High level of personal integrity
• Strong work ethic
• Professional/mature demeanor under stressful situations
• Ability to work in a fast-paced environment
• Confident, consistent decisive personality
• Must be self-directed and able to work with minimal supervision
• Ability to lift up to 50 pounds

Skills

• Customer Focus
• Communication
• Energy & Stress
• Teamwork
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity