Delivery Driver and Customer Service Representative

Description

Gentell is a leading vertically integrated wound care company headquartered in Yardley, PA. We strive to enhance the quality of life for our customers and employees through our comprehensive services. We offer career growth opportunities through our Gentell University, leadership development programs, and executive mentoring initiatives.

About the role

You will be part of a team dedicated to delivering high-quality products and exceptional customer service. This role combines the responsibilities of a Delivery Driver and Customer Service Representative.

Responsibilities

• Operate and drive light trucks to deliver Gentell products
• Perform pre-trip inspection of the vehicle
• Ensure correct loading and unloading of the vehicle
• Drive safely, adhering to all traffic laws and regulations
• Record information on pick-ups and deliveries, vehicle mileage, fuel costs, and any issues encountered
• Report vehicle defects, accidents, traffic violations, or damage to the vehicles
• Check all load-related documentation to ensure completeness and accuracy
• Communicate effectively with customers and colleagues, both verbally and in writing
• Deliver products and proper paperwork to customers in a courteous and timely manner
• Provide feedback to supervisors regarding customer problems, mechanical issues, or delivery problems
• Complete necessary paperwork at the end of the shift, including daily logs, inspection logs, delivery receipts, vehicle inspections, hours of service, etc.

Requirements

• High School Diploma or equivalent
• Valid Driver's License with at least 3 years of experience in delivery and customer service
• Clean Driver's abstract and clear criminal background check
• Computer literacy and ability to perform routine vehicle maintenance
• Strong organizational skills, task prioritization, multi-tasking, use of timelines, and time management techniques
• High level of personal integrity and professional/mature demeanor under stressful situations
• Ability to work independently and with minimal supervision
• Manual dexterity to use a desktop computer and peripherals
• Occasional weekend work may be required