Delivery Director, D365 Business Central

About the role

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be among the top 20 largest accounting and consulting firms in the nation and one of the best places to work. We offer a unique work environment where your passions, work, and personal life can overlap, supported by a community of resources ready to help you grow professionally.

The Business Central (BC) Delivery Director is responsible for leading the successful implementation, optimization, and management of D365 Business Central solutions and the delivery team. This role requires a dynamic leader who can bridge technical expertise with business acumen to ensure clients achieve their desired outcomes.

Responsibilities

• Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.
• Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.
• Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.
• Serve as a trusted advisor for clients and teams, providing consulting services as needed and leveraging deep system knowledge to offer recommendations aligned with client goals.
• Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.
• Lead and facilitate client and team meetings, conveying complex concepts to both technical and non-technical audiences, from staff level through C-suite.
• Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.
• Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.
• Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.

Requirements

• BA/BS in Business, IT, related field, or equivalent work experience.
• Minimum of 6 years of hands-on experience with D365 Business Central implementations.
• Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.
• In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.
• Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.
• Understanding of financial planning and analysis is highly desirable.
• Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.
• Strategic thinker with the ability to develop and execute go-to-market strategies aligned with business objectives.
• Review market analysis and translate insights into actionable plans.
• Excellent verbal and written communication skills for conveying product positioning, messaging, and value propositions.
• Ability to create compelling content, deliver presentations, and communicate complex concepts clearly and concisely.
• Experience leading and managing others, with the ability to influence cross-functional teams, motivate others, and drive collaboration.
• Client-focused with the ability to understand client needs, pain points, and buying behaviors.
• Microsoft certifications related to D365 Business Central are preferred.
• Ability to thrive in a fast-paced, changing environment, adapt to new technologies and market trends, and adjust strategies as needed.
• Travel for Armanino business and clients, as needed.

Pay

For Colorado residents, the compensation range for this position: $197,700 - $269,400.

For Washington, Illinois, New York, and Southern California residents, the compensation range for this position: $217,500 - $296,300.

For Northern California residents, the compensation range for this position: $227,400 - $309,800.

Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Benefits

• Medical, dental, and vision coverage.
• Generous PTO plan and paid sick time.
• Flexible work arrangements.
• 401K with profit sharing.
• Wellness program.
• Generous parental leave.
• 11 paid holidays.