Delivery Director, D365 Business Central

Location: Chicago, IL – US based candidates only, no visa sponsorship available

Compensation: $217,500 – $296,300 annually

About the role

This role will drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a regulated financial services environment.

Responsibilities

• Lead the complete lifecycle of D365 Business Central implementations from planning to support
• Collaborate with cross-functional teams and clients to identify and meet business requirements
• Develop and improve processes to enhance service delivery and contribute to the knowledge base
• Provide consulting services and recommendations that align with client objectives
• Deliver clear project status reports and ensure proactive client engagement
• Facilitate meetings, conveying complex concepts to all audience levels
• Act as the main contact for D365 Business Central inquiries, providing support and troubleshooting
• Design and deliver training programs for client and employee proficiency in D365 Business Central

Qualifications

• BA/BS in Business, IT, or related field, or equivalent work experience
• 6+ years of hands-on experience with D365 Business Central implementations
• 2+ years of leadership experience managing teams and client engagements
• In-depth knowledge of D365 Business Central configuration and optimization
• Strong analytical and problem-solving skills for complex technical issues
• Excellent verbal and written communication skills for clear messaging and presentations
• Client-focused with the ability to understand client needs and buying behaviors

Benefits

• Comprehensive training programs to enhance knowledge and skills
• Opportunity to collaborate with a diverse team across multiple functions
• Work in a fast-paced environment that thrives on innovation
• Access to the latest technology and industry trends
• Potential for professional development and certifications in Microsoft technologies