Delivery Customer Representative - Pepsi - Alliance

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer inquiries and resolve issues promptly.
• Provide technical support via phone, email, and live chat.
• Document and escalate complex issues to senior team members.
• Conduct regular follow-ups to ensure customer satisfaction.

Requirements

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in customer service or technical support.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience with CRM systems is a plus.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Attention to detail.

Benefits

• Flexible working hours.
• Professional development opportunities.
• Competitive salary package.

Pay

$50,000 - $60,000 annually.

Schedule

Full-time, Monday through Friday, 9 AM to 5 PM.