Delivery Consultant, Full Stack Development (ServiceNow)

About the role

Join our team to make work better for humans and humans better at work. We help organizations reimagine work, the workforce, and the workplace across the enterprise, transforming HR functions with AI and emerging technology.

Responsibilities

• Supporting the design and delivery of ServiceNow solutions across IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Customer Service Management (CSM)
• Configuring and developing end-to-end processes including incidents/requests/problems/changes (ITSM), HR cases and services (HRSD), and customer cases and workflows (CSM) using Flow Designer/Workflow, SLAs, notifications, and assignment logic
• Developing platform components and user experiences with business rules, script includes, UI policies, client scripts, catalog items, knowledge, and portals/workspaces as applicable
• Building integrations and data movement for ITSM/HRSD/CSM using IntegrationHub, REST/SOAP APIs, MID Server, and import sets/transform maps with monitoring and error handling
• Executing testing and releases through unit testing, peer reviews, UAT support, and deployment activities following SDLC and change management controls

Requirements

• Ability to work independently and collaborate as part of a team
• Meticulous attention to detail and quality of work product
• Strong interpersonal skills and professional demeanor
• Manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Meet deadlines

Qualifications

• 4+ years of technical web development experience with HTML, CSS, JavaScript, and/or Python
• Bachelor's degree
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the Center locations (Lake Mary or Mechanicsburg)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Experience with ServiceNow development; specifically with HRSD, ITSM and/or CSM