Delivery Consultant, ServiceNow Developer

Work You’ll Do

• Enhance ServiceNow platforms across incident management, problem management, and change management processes
• Develop custom ServiceNow solutions using JavaScript, Angular, and web technologies to support business and technical requirements
• Build and support integrations between ServiceNow and external systems using Representational State Transfer (REST) and Simple Object Access Protocol (SOAP) application programming interfaces
• Maintain the Configuration Management Database (CMDB), including data quality, relationship mapping, and asset record integrity
• Support workflow automation, platform optimization, and ongoing enhancements to improve user experience and service delivery outcomes
• Able to work independently and collaborate as part of a team
• Able to communicate effectively both verbally and in writing
• Able to maintain meticulous attention to detail and produce high-quality work products
• Able to build and sustain professional relationships
• Able to lead projects or workstreams
• Able to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Able to demonstrate strong interpersonal skills and maintain a professional demeanor
• Able to meet deadlines
• Able to provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte’s scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

• Bachelor’s degree
• Legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Able to obtain and maintain the required clearance for this role
• 2+ years of experience as in ServiceNow Development
• 2+ years of experience configuring ServiceNow modules, including incident management, problem management, and change management
• 2+ years of experience using JavaScript, Angular, or web technologies
• Experience supporting ServiceNow integrations using REST or SOAP APIs
• Delivery Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance