Delivery Consultant CICS

Role Overview

At IBM Global Sales, you'll join a team dedicated to helping clients transform their businesses through innovative solutions. Your role as a Delivery Consultant focuses on optimizing the configuration, deployment, adoption, usage, and analysis of IBM's zTPS software products.

Responsibilities

• Optimize Client Solutions: Drive the optimization of zTPS software configurations, deployment, and adoption to meet client needs, leveraging deep expertise in zModernization and zTPS software products.
• Deliver World-Class Services: Provide expert consulting services to clients, ensuring seamless integration and maximum value from their zTPS investments, including IT Operations Management, Application/Data Management, Application Development, and Security products.
• Analyze Client Environments: Conduct in-depth analysis of client environments to identify opportunities for improvement and provide actionable recommendations to enhance zTPS software usage and efficiency.
• Collaborate with Clients: Work closely with clients to understand their business needs and deliver tailored solutions that meet their specific requirements, fostering strong relationships and driving client satisfaction.
• Develop Solution Strategies: Establish and implement comprehensive solution strategies to help clients achieve their business objectives, leveraging zTPS software capabilities and industry best practices.

Preferred Education and Technical Expertise

• Bachelor's Degree Required
• CICS Required Skills:
• Experienced with CICS version upgrades, system tuning, and CICS region customization using SMPE, ASSEMBLER and REXX.
• Worked with application teams and operations to resolve dumps and performance issues.
• Designed and implemented automated solutions to CICS TS / CICSPLEX management.
• Familiar with CICS interfaces used by batch streams and RLS and file handling.
• Worked with CICS exits.
• Familiar with CICS RDO/CPSM.
• General knowledge of CICS transaction security.
• Knowledge of CICS SIT parameters.
• Preferred Technical and Professional Experience:
• Analytical/critical/outside-the-box thinking in problem solving.
• Ability to work well in team environment as well as independently without direction.
• Mainframe systems software programming experience.
• Proficient with z/OS, TSO/ISPF, JES2, RMF, SMF.
• Good problem-solving, analytical, and critical thinking skills.
• Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines.