Delivery Associate Director

Location: Fully Remote (U.S.)

About the role

We are seeking an Associate Delivery Executive to provide leadership and oversight for Microsoft 365 Managed Service Delivery in a large enterprise environment. The ideal candidate will be responsible for managing contracted service delivery, ensuring service levels and client objectives are met, leading cross-functional delivery teams, managing escalations, and maintaining strong client relationships while supporting quality, operational excellence, and financial performance.

Responsibilities

• Responsible for managing a larger group of Delivery Management team members.
• Allocate appropriate resources across accounts and teams.
• Act as primary escalation point, responsible for delivery and client satisfaction on multiple engagements and clients.
• Ensures that full life-cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
• Responsible for service delivery costs, service level, and coordination of resources.

Requirements

• 10+ years of experience.
• 3+ years of managerial/leadership experience.

Qualifications

Undergraduate degree or equivalent combination of education and work experience.

Pay

The starting pay range for this role is $104,558–$193,125. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.