Delivery Associate

About the role

Manage a pipeline of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness.
Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations.
Guide customers through the key features and functions of their Lucid vehicle and tailor the experience to their needs, whether at a delivery center, virtually, or an offsite location.
Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery.
Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles.
Conduct lease-end vehicle intake appointments.
Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision.
Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications.

Responsibilities

• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff.
• Prep and stage vehicles in delivery area prior to customer appointments.
• Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return.
• Book and track final mile transport as necessary, coordinating with the customer and carrier.
• Assist with daily operations as needed.

Qualifications

• 2-5 years of customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve.
• Comfortable navigating ambiguity.
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• A passion and enthusiasm for Lucid products and technological advances.
• The ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
• A strong relating skills including strong oral and written communication, empathy, and active listening ability.
• The ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• The ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• A commitment to refining and adapting your approach to continuously enhance the customer experience.
• A valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.