Delivery Associate

About the role

As a Delivery Associate at Lucid, you will play a crucial part in delivering exceptional mobility experiences through innovative technology. Your responsibilities include managing delivery pipelines, guiding customers through their new Lucid vehicles, and assisting with lease-end processes. This role requires a customer-facing approach, excellent interpersonal skills, and a passion for delivering memorable experiences.

Responsibilities

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
• Guide customers through the key features and functions of their Lucid vehicle, tailoring the experience to their needs
• Conduct post-delivery conversations with customers to address any questions that may arise after the day of delivery
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
• Conduct lease-end vehicle intake appointments
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff
• Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return
• Book and track final mile transport as necessary, coordinating with the customer and carrier
• Avoids operational tasks as needed

Qualifications

• 2-5 years of customer facing professional experience
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred
• Comfort with using Salesforce or equivalent CRM system
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner
• Demonstrates a passion and enthusiasm for Lucid products and technological advances
• Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making
• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles
• Demonstrates a passion for electric vehicles and premium vehicle markets
• Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience
• Manages and overcomes customer feedback in a cordial and calm manner
• Acts with urgency and champions excellence in all company objectives
• Available to work weekends, evenings, nights, and holidays as needed
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation