Delivery Architect - Consultant

Solution Design and Implementation

• Guide customers through a prescriptive solution design and manage technical implementation decision points.
• Define solutions across the platform aligning with out-of-the-box capabilities.
• Identify and design key integrations with 3rd party systems.

Sales Engagement

• Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.

Enterprise Architecture

• Analyze and translate business information and technical requirements into comprehensive architectural blueprint.
• Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
• Establish and manage technical governance process.

Instance Health and Configuration

• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.

Delivery Operating Model Governance

• Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.

Thought Leadership and Advocacy

• Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients.
• Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services.
• Co-delivery with partners for customer outcomes.

Qualifications

• Consulting and Architecture Experience: Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.
• 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
• Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
• Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.).
• Architecture experience in telephony, network, database, core data design, Security, integrations
• Large Program Experience: 10+ years large program experience leading architecture and design.
• Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.
• Cloud Application Technology Experience: Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Understanding of key design patterns and large data volume limitations and best practices.
• Understanding of data sharing and visibility considerations and how these play into platform architecture.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).