Delivery and Service Technician
Visual Comfort & Co. · Brooklyn, NY · 3 wk ago
On-siteInformation Technology$26–$30/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, immigration statements, etc. Also remove duplicated lines. Must not include placeholders like "commensurate with experience". We have details: Who we are (company description) maybe part of About the role? The posting includes "Who we are:" description. That could be About the role? Actually "About the role" could be description of role. The "Who we are" is company overview, maybe not needed but could be part of About the role? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role with description of role and maybe company overview. But we must not repeat job title. We'll include About the role: combine "Who we are" and description of role? The "Who we are" is about company, not role. Might be better to put that in About the role? The instruction says use those headings as examples; we can include About the role with role description. The company overview could be omitted as not strictly required? But we must preserve ALL substantive information; we cannot drop company description if it's substantive. However, we could include it in About the role as part of role context. Probably acceptable.
Responsibilities: list of duties: safely operate vehicle, load/unload, complete deliveries, deliver to homes, white glove experience, perform basic installation/setup/light assembly, assist with motorized shade installations, troubleshoot prior installations, complete paperwork/logs, conduct inspections.
Requirements: maybe education: high school diploma or equivalent required; vocational/technical training preferred.
Qualifications: maybe previous experience as delivery driver, service technician, installer preferred; in-home service and white glove delivery experience strongly desired.
Skills: maybe driver's license clean record, ability to lift 75-100 lbs, comfort with material handling, minor electrical/mechanical work, strong customer service skills, problem solving, communication, dependable, safety focused, detail oriented, able to work independently.
Benefits: list: Work-Life Balance (showrooms Mon-Fri), Training & Development, Paid Time Off, Holidays (7 paid + 2 floating), Compensation (competitive base salary), Health Benefits (company pays majority of medical/vision/dental starting first of month after start), Insurance (life insurance and short-term disability), Retirement (401(k) with company match up to 4% starting first of month after hire).
Pay: "$26 - $30 per hour" plus note about based on factors.
Schedule: maybe not explicitly given; only mention showrooms operate Monday through Friday (that's work schedule). Could infer schedule: Monday-Friday. That's schedule info. So we can include Schedule section with Monday-Friday.
We must not include boilerplate: EEO statement, immigration sponsorship, etc. Remove duplicated lines.
We must not include placeholders like "competitive base salary" - that's okay because it's specific? It's a phrase but not placeholder like "commensurate with experience". It's okay.
We must not invent or summarize away detail. Must preserve all substantive info. So we need to include all details from the posting.
Let's extract all substantive info:
Company description: Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
Role description: The Delivery and Service Technician plays a dual role in both field service operations and professional delivery. This position is equally responsible for the transport, delivery, installation, and ongoing service support of high-value products at customer locations. Operating a company box truck on local and regional routes, this position combines basic technical service work, troubleshooting, physical product delivery, and direct customer interactions. The role frequently involves delivering into homes or other locations, handling heavy and often expensive items, performing setup or light assembly, and providing a polished “white glove” customer experience. The ideal candidate is hands on, safety minded, reliable, physically capable, customer focused, and committed to maintaining a clean, professional presence while representing the company in customer facing environments.
How success is defined (responsibilities):
- Safely operate and maintain a company vehicle on local and regional routes, complying with traffic laws, DOT requirements, and company safety standards.
- Load, secure, transport, and unload products using proper material handling techniques.
- Complete scheduled deliveries within assigned time windows while following planned routes and maintaining delivery documentation.
- Deliver directly to customer homes and other locations, including entering homes when required, while maintaining a clean, professional appearance.
- Provide a high end, white glove delivery experience through careful handling of expensive products and courteous, customer focused service.
- Perform basic installation, setup, light assembly, and configuration of delivered products at customer sites.
- Assist with motorized shade installations, including basic setup, configuration, and minor troubleshooting alongside the Shade Installer.
- Troubleshoot prior installations and perform minor repairs or basic electrical replacements in accordance with safety protocols.
- Complete accurate paperwork or digital logs and conduct vehicle, tool, and equipment inspections to ensure readiness for daily assignments.
What you will bring (requirements/qualifications/skills):
- High school diploma or equivalent required; vocational or technical training in electrical, mechanical, or related fields preferred.
- Previous experience as a delivery driver, service technician, installer, or similar hands on role preferred; in-home service and white glove delivery experience strongly desired.
- Valid driver’s license with a clean driving record required; CDL not required.
- Strong understanding of safe driving practices, route navigation, and time management.
- Ability to lift, carry, push, and pull 75-100 lbs. regularly, including maneuvering large or awkward items into homes or job sites.
- Comfortable using material handling equipment and performing physically demanding work in varying weather and job site conditions.
- Comfort with minor electrical and mechanical work, including fixture replacement and basic troubleshooting; no electrician license required.
- Strong customer service skills with the ability to interact professionally and respectfully in customers’ homes or businesses.
- Demonstrated care when handling expensive, high end products and furnishings.
- Excellent problem solving skills with the ability to diagnose issues and apply practical solutions.
- Clear, effective communication skills, including the ability to explain technical information to non technical customers.
- Dependable, safety focused, detail oriented, and able to work independently while coordinating with internal teams.
Compensation: $26 - $30 per hour. Compensation is based on individual factors, including skill set, relevant experience, and work location.
Benefits:
- Work-Life Balance: Showrooms operate Monday through Friday
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive base salary (maybe duplicate but we have Pay section)
- Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
We need to avoid duplicate "Compensation" heading; we have Pay section for $26-30/hour. The benefits list includes "Compensation: Competitive base salary". That's redundant; we could keep it under Benefits as "Competitive base salary". But we already have Pay section for hourly rate. Might be okay to include both but we should avoid duplication. The instruction: remove duplicated lines. So we should not repeat "Compensation: Competitive base salary" if we already have Pay section. We'll keep Pay section with hourly rate and note about based on factors. For Benefits, we can list the other benefits excluding the duplicate compensation line.
Schedule: Showrooms operate Monday through Friday. That's schedule.
Now produce HTML with sections only if content exists.
We'll have:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role with description of role and maybe company overview. But we must not repeat job title. We'll include About the role: combine "Who we are" and description of role? The "Who we are" is about company, not role. Might be better to put that in About the role? The instruction says use those headings as examples; we can include About the role with role description. The company overview could be omitted as not strictly required? But we must preserve ALL substantive information; we cannot drop company description if it's substantive. However, we could include it in About the role as part of role context. Probably acceptable.
Responsibilities: list of duties: safely operate vehicle, load/unload, complete deliveries, deliver to homes, white glove experience, perform basic installation/setup/light assembly, assist with motorized shade installations, troubleshoot prior installations, complete paperwork/logs, conduct inspections.
Requirements: maybe education: high school diploma or equivalent required; vocational/technical training preferred.
Qualifications: maybe previous experience as delivery driver, service technician, installer preferred; in-home service and white glove delivery experience strongly desired.
Skills: maybe driver's license clean record, ability to lift 75-100 lbs, comfort with material handling, minor electrical/mechanical work, strong customer service skills, problem solving, communication, dependable, safety focused, detail oriented, able to work independently.
Benefits: list: Work-Life Balance (showrooms Mon-Fri), Training & Development, Paid Time Off, Holidays (7 paid + 2 floating), Compensation (competitive base salary), Health Benefits (company pays majority of medical/vision/dental starting first of month after start), Insurance (life insurance and short-term disability), Retirement (401(k) with company match up to 4% starting first of month after hire).
Pay: "$26 - $30 per hour" plus note about based on factors.
Schedule: maybe not explicitly given; only mention showrooms operate Monday through Friday (that's work schedule). Could infer schedule: Monday-Friday. That's schedule info. So we can include Schedule section with Monday-Friday.
We must not include boilerplate: EEO statement, immigration sponsorship, etc. Remove duplicated lines.
We must not include placeholders like "competitive base salary" - that's okay because it's specific? It's a phrase but not placeholder like "commensurate with experience". It's okay.
We must not invent or summarize away detail. Must preserve all substantive info. So we need to include all details from the posting.
Let's extract all substantive info:
Company description: Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
Role description: The Delivery and Service Technician plays a dual role in both field service operations and professional delivery. This position is equally responsible for the transport, delivery, installation, and ongoing service support of high-value products at customer locations. Operating a company box truck on local and regional routes, this position combines basic technical service work, troubleshooting, physical product delivery, and direct customer interactions. The role frequently involves delivering into homes or other locations, handling heavy and often expensive items, performing setup or light assembly, and providing a polished “white glove” customer experience. The ideal candidate is hands on, safety minded, reliable, physically capable, customer focused, and committed to maintaining a clean, professional presence while representing the company in customer facing environments.
How success is defined (responsibilities):
- Safely operate and maintain a company vehicle on local and regional routes, complying with traffic laws, DOT requirements, and company safety standards.
- Load, secure, transport, and unload products using proper material handling techniques.
- Complete scheduled deliveries within assigned time windows while following planned routes and maintaining delivery documentation.
- Deliver directly to customer homes and other locations, including entering homes when required, while maintaining a clean, professional appearance.
- Provide a high end, white glove delivery experience through careful handling of expensive products and courteous, customer focused service.
- Perform basic installation, setup, light assembly, and configuration of delivered products at customer sites.
- Assist with motorized shade installations, including basic setup, configuration, and minor troubleshooting alongside the Shade Installer.
- Troubleshoot prior installations and perform minor repairs or basic electrical replacements in accordance with safety protocols.
- Complete accurate paperwork or digital logs and conduct vehicle, tool, and equipment inspections to ensure readiness for daily assignments.
What you will bring (requirements/qualifications/skills):
- High school diploma or equivalent required; vocational or technical training in electrical, mechanical, or related fields preferred.
- Previous experience as a delivery driver, service technician, installer, or similar hands on role preferred; in-home service and white glove delivery experience strongly desired.
- Valid driver’s license with a clean driving record required; CDL not required.
- Strong understanding of safe driving practices, route navigation, and time management.
- Ability to lift, carry, push, and pull 75-100 lbs. regularly, including maneuvering large or awkward items into homes or job sites.
- Comfortable using material handling equipment and performing physically demanding work in varying weather and job site conditions.
- Comfort with minor electrical and mechanical work, including fixture replacement and basic troubleshooting; no electrician license required.
- Strong customer service skills with the ability to interact professionally and respectfully in customers’ homes or businesses.
- Demonstrated care when handling expensive, high end products and furnishings.
- Excellent problem solving skills with the ability to diagnose issues and apply practical solutions.
- Clear, effective communication skills, including the ability to explain technical information to non technical customers.
- Dependable, safety focused, detail oriented, and able to work independently while coordinating with internal teams.
Compensation: $26 - $30 per hour. Compensation is based on individual factors, including skill set, relevant experience, and work location.
Benefits:
- Work-Life Balance: Showrooms operate Monday through Friday
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive base salary (maybe duplicate but we have Pay section)
- Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
We need to avoid duplicate "Compensation" heading; we have Pay section for $26-30/hour. The benefits list includes "Compensation: Competitive base salary". That's redundant; we could keep it under Benefits as "Competitive base salary". But we already have Pay section for hourly rate. Might be okay to include both but we should avoid duplication. The instruction: remove duplicated lines. So we should not repeat "Compensation: Competitive base salary" if we already have Pay section. We'll keep Pay section with hourly rate and note about based on factors. For Benefits, we can list the other benefits excluding the duplicate compensation line.
Schedule: Showrooms operate Monday through Friday. That's schedule.
Now produce HTML with sections only if content exists.
We'll have:
About the role
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. The Delivery and Service Technician plays a dual role in both field service operations and professional delivery. This position is equally responsible for the transport, delivery, installation, and ongoing service support of high-value products at customer locations. Operating a company box truck on local and regional routes, this position combines basic technical service work, troubleshooting, physical product delivery, and direct customer interactions. The role frequently involves delivering into homes or other locations, handling heavy and often expensive items, performing setup or light assembly, and providing a polished “white glove” customer experience. The ideal candidate is hands on, safety minded, reliable, physically capable, customer focused, and committed to maintaining a clean, professional presence while representing the company in customer facing environments.
Responsibilities
- Safely operate and maintain a company vehicle on local and regional routes, complying with traffic laws, DOT requirements, and company safety standards.
- Load, secure, transport, and unload products using proper material handling techniques.
- Complete scheduled deliveries within assigned time windows while following planned routes and maintaining delivery documentation.
- Deliver directly to customer homes and other locations, including entering homes when required, while maintaining a clean, professional appearance.
- Provide a high end, white glove delivery experience through careful handling of expensive products and courteous, customer focused service.
- Perform basic installation, setup, light assembly, and configuration of delivered products at customer sites.
- Assist with motorized shade installations, including basic setup, configuration, and minor troubleshooting alongside the Shade Installer.
- Troubleshoot prior installations and perform minor repairs or basic electrical replacements in accordance with safety protocols.
- Complete accurate paperwork or digital logs and conduct vehicle, tool, and equipment inspections to ensure readiness for daily assignments.
Requirements
- High school diploma or equivalent required; vocational or technical training in electrical, mechanical, or related fields preferred.
Qualifications
- Previous experience as a delivery driver, service technician, installer, or similar hands on role preferred; in-home service and white glove delivery experience strongly desired.
- Valid driver’s license with a clean driving record required; CDL not required.
Skills
- Strong understanding of safe driving practices, route navigation, and time management.
- Ability to lift, carry, push, and pull 75-100 lbs. regularly, including maneuvering large or awkward items into homes or job sites.
- Comfortable using material handling equipment and performing physically demanding work in varying weather and job site conditions.
- Comfort with minor electrical and mechanical work, including fixture replacement and basic troubleshooting; no electrician license required.
- Strong customer service skills with the ability to interact professionally and respectfully in customers’ homes or businesses.
- Demonstrated care when handling expensive, high end products and furnishings.
- Excellent problem solving skills with the ability to diagnose issues and apply practical solutions.
- Clear, effective communication skills, including the ability to explain technical information to non technical customers.
- Dependable