Delivery and Service Technician

About the role

The Delivery and Service Technician plays a dual role in both field service operations and professional delivery. This position is equally responsible for the transport, delivery, installation, and ongoing service support of high-value products at customer locations.

Responsibilities

• Operate a company box truck on local and regional routes
• Load, secure, transport, and unload products using proper material handling techniques
• Complete scheduled deliveries within assigned time windows while following planned routes and maintaining delivery documentation
• Deliver directly to customer homes and other locations, including entering homes when required, while maintaining a clean, professional appearance
• Provide a high end, white glove delivery experience through careful handling of expensive products and courteous, customer focused service
• Perform basic installation, setup, light assembly, and configuration of delivered products at customer sites
• Absorb and assist with motorized shade installations, including basic setup, configuration, and minor troubleshooting alongside the Shade Installer
• Troubleshoot prior installations and perform minor repairs or basic electrical replacements in accordance with safety protocols
• Complete accurate paperwork or digital logs and conduct vehicle, tool, and equipment inspections to ensure readiness for daily assignments

Requirements

• High school diploma or equivalent required; vocational or technical training in electrical, mechanical, or related fields preferred
• Previous experience as a delivery driver, service technician, installer, or similar hands-on role preferred; in-home service and white glove delivery experience strongly desired
• Valid driver’s license with a clean driving record required; CDL not required
• Strong understanding of safe driving practices, route navigation, and time management
• Ability to lift, carry, push, and pull 75-100 lbs. regularly, including maneuvering large or awkward items into homes or job sites
• Comfortable using material handling equipment and performing physically demanding work in varying weather and job site conditions
• Strong customer service skills with the ability to interact professionally and respectfully in customers’ homes or businesses
• Demonstrated care when handling expensive, high-end products and furnishings
• Excellent problem-solving skills with the ability to diagnose issues and apply practical solutions
• Clear, effective communication skills, including the ability to explain technical information to non-technical customers
• Dependable, safety-focused, detail-oriented, and able to work independently while coordinating with internal teams

Qualifications

• High school diploma or equivalent required
• Vocational or technical training in electrical, mechanical, or related fields preferred
• Previous experience as a delivery driver, service technician, installer, or similar hands-on role preferred
• Valid driver’s license with a clean driving record required
• Strong understanding of safe driving practices, route navigation, and time management
• Ability to lift, carry, push, and pull 75-100 lbs. regularly, including maneuvering large or awkward items into homes or job sites
• Comfortable using material handling equipment and performing physically demanding work in varying weather and job site conditions
• Strong customer service skills with the ability to interact professionally and respectfully in customers’ homes or businesses
• Demonstrated care when handling expensive, high-end products and furnishings
• Excellent problem-solving skills with the ability to diagnose issues and apply practical solutions
• Clear, effective communication skills, including the ability to explain technical information to non-technical customers
• Dependable, safety-focused, detail-oriented, and able to work independently while coordinating with internal teams

Skills

• Safe driving practices
• Route navigation
• Time management
• Lifting and moving heavy objects
• Material handling
• Customer service
• Basic electrical and mechanical work
• Problem-solving
• Communication

Benefits

• Work-Life Balance
• Comprehensive and structured training program
• Paid time off policies
• Generous vacation accrual
• 7 paid holidays per year, in addition to 2 floating holidays
• Competitive base salary
• Health benefits
• Company-provided life insurance and short-term disability coverage
• Retirement plan with company matching up to 4%

Pay

$24 to $27 per hour

Schedule

Hours may vary based on route and route manager schedules.