Delivery Account Operations Associate - Pittsburg, PA

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

About the role

The Delivery Account Operations Associate supports Xerox-managed service sites by providing efficient print, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.

Responsibilities

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
• Use finishing equipment such as laminators, paper cutters, and inserters.
• Travel to support multiple customer accounts and provide coverage during employee vacations and absences (approximately 25% driving with company vehicle).
• Conduct basic troubleshooting and maintenance of office equipment.
• Monitor job queues, perform quality checks, and log/report production activities.
• Assist with file preparation, scanning, archiving, and electronic file management.
• Interact professionally with clients and end-users; provide support and escalate issues as needed.
• Maintain inventory levels and assist in ordering office/production supplies.
• Participate in workflow optimization and continuous improvement initiatives.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year experience in a print, mail, or customer service role.
• Post-secondary training in technology, office administration, or print production is a plus.
• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Valid driver's license.
• Physical ability to lift up to 50 lbs and stand/walk for long periods.

Skills

• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to operate and maintain various print and mail equipment.
• Clear communication skills and a customer service mindset.
• Bilingual (English/French or other languages) preferred for some locations.

Benefits

• Full medical, dental, and vision coverage.
• Wellness credits and a company contribution to a Health Savings Account.
• 401k matching.
• Paid time off, plus holidays and personal days.
• Competitive hourly compensation with overtime potential.
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• A culture that prioritizes flexibility, safety, and work-life balance.