Delivery Account Operations Associate - Frankfort, KY

About the Company

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.

About the Role

Join Xerox as a Delivery Account Operations Associate IV, supporting customer locations throughout Kentucky through hands-on device deployment, technical support, inventory management, and customer service. This field-based role is ideal for someone who is organized, comfortable working independently, and enjoys combining technical and administrative responsibilities. You will travel frequently throughout Kentucky using a company-provided vehicle while supporting Xerox equipment and customer operations.

Why Join This Team

• Work independently in a field-based role supporting customer locations throughout Kentucky
• Gain hands-on experience with Xerox multifunction devices, scanners, applications, and related technologies
• Collaborate with Sales, Delivery, IT, and customer teams to coordinate successful device installations
• Build customer relationships through onsite support, training, and responsive service
• Take ownership of a varied role combining technical, logistical, and administrative responsibilities

Responsibilities

• Install and configure devices onsite, including physical tagging, application settings, address books, network information, and related setup activities
• Manage consumable inventory, initial supply orders, deliveries, and the loaner device pool
• Provide end-user training and coordinate device installations with Sales, Delivery, IT, and other support teams
• Deliver, pick up, relocate, and support Xerox devices, loaner equipment, desktop scanners, and related equipment at customer locations
• Create required files and support tickets, perform break-fix activities, and maintain accurate administrative records

Requirements

• Valid driver's license and ability to successfully complete the required Motor Vehicle Record check
• Ability to lift up to 75 pounds and safely move Xerox multifunction devices using appropriate equipment
• Ability to walk several miles per day and travel extensively throughout Kentucky, including driving approximately 2,000 to 2,500 miles per month
• Strong Microsoft Office skills, including Excel and PowerPoint, with strong administrative and organizational abilities
• Strong communication skills and ability to work independently in a customer-facing, field-based environment

Benefits

• Company-provided vehicle for required business travel throughout Kentucky
• Opportunity to develop hands-on experience supporting device installation, configuration, inventory, and customer operations
• Cross-functional collaboration with Xerox Sales, Delivery, IT, and support teams

Schedule

Monday through Friday schedule from 8:00 AM to 5:00 PM