DELI/SERVICE CLERK

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions or make suggestions about products.
• Slice deli meats and cheeses to customer’s requests using proper deli equipment.
• Offer samples and recommend products to customers.
• Inform customers of deli/bistro specials.
• Recommend deli/bistro items to ensure customers get the products they want and need.
• Use all equipment in the department according to company guidelines.
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all local, state, and federal health and civil code regulations.
• Comply with all state, county, and local weights and measures laws and labeling requirements.
• Observe scheduled shift operating hours.
• Maintain a clean, attractive, and friendly department to meet customers’ needs.
• Keep refrigerated coolers, store shelves, and other displays fully stocked and conditioned at all times according to tag allocation or department standards.
• Prepare salads, entrées, and meals; assemble party trays to company standards.
• Perform cashier functions.
• Ensure all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are followed.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions to notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Current food handlers permit once employed.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Qualifications (Desired)

• High school diploma or equivalent.
• Retail experience.
• Second language: speaking, reading, and/or writing.