Deli Night Lead

About the role

We are seeking a Night Lead to join our kitchen team in our retail grocery store environment. This role plays a crucial role in food preparation, cooking, and guest service.

Responsibilities

• Provide Leadership and Training - Lead and coach evening deli associates, ensuring they're consistently delivering excellent service and following company expectations.
• Partner with the Deli Assistant Department Manager to manage daily operations.
• Ensure Quality Control - Oversee the quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels.
• Provide Guest Service - Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts.
• Assist with Operational Tasks - Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals.
• Maintain Cleanliness and Food Safety - Contribute to the cleanliness and sanitation of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques.
• Honor Commitments - Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team - Other duties as assigned.

Requirements

To succeed as a Deli Night Lead at Festival Foods, you should have:

• Leadership Skills - Ability to motivate, lead, and train a diverse team in a fast-paced environment.
• Guest Service Focus - Ability to interact with guests in a tactful and effective manner, addressing concerns and ensuring guest satisfaction.
• Communication Skills - Strong oral and written communication skills for coaching, reporting, and managing a diverse team.
• Operational Knowledge - Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions.
• Safety Knowledge - Thorough understanding of safety procedures and ability to apply on-the-job safety training.

Qualifications

To qualify for this role, you should have:

• Experience in a similar role, such as food service leadership in fast food, line cook, prep cook, or retail leadership in a grocery kitchen environment.
• Strong leadership and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of deli operations, inventory management, and merchandising.

Skills

The ideal candidate will possess the following skills:

• Leadership and Management
• Customer Service
• Inventory Management
• Food Safety
• Teamwork

Benefits

At Festival Foods, you will enjoy:

• Associate Discount - 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay - Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Vision & Dental Insurance - Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Total Well-being Support - Associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Retirement Savings - The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Pay

The Deli Night Lead position is paid hourly, with details provided in the Responsibilities section.

Schedule

The Deli Night Lead is a full-time position with shifts varying, including evenings during weekdays, weekends, and holidays.