Deli Night Lead

About the role

We are seeking a Night Lead to join our kitchen team in our retail grocery store environment. This role plays a crucial role in food preparation, cooking, and guest service.

Responsibilities

• Lead and coach evening deli associates, ensuring they’re consistently delivering excellent service and following company expectations.
• Partner with the Deli Assistant Department Manager to manage daily operations.
• Ensure quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels.
• Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts.
• Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals.
• Maintain cleanliness and food safety of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques.
• Honor commitments regarding regular, timely attendance and adequate notice for absences.
• Support the team by contributing to other duties as assigned.

Requirements

To succeed as a Deli Night Lead at Festival Foods, you should have:

• Leadership Skills: Ability to motivate, lead, and train a diverse team in a fast-paced environment.
• Guest Service Focus: Ability to interact with guests in a tactful and effective manner, addressing concerns and ensuring guest satisfaction.
• Communication Skills: Strong oral and written communication skills for coaching, reporting, and managing a diverse team.
• Operational Knowledge: Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions.
• Safety Knowledge: Thorough understanding of safety procedures and ability to apply on-the-job safety training.

Qualifications

Qualifications for this role include:

• Experience in a similar role, such as food service leadership in fast food, line cook, prep cook, or retail leadership in a grocery kitchen environment.
• Ability to lift up to 50 pounds on an occasional basis and push carts of up to 200 pounds.
• Full range of upper body motion and ability to stand for most of the shift.
• Ability to work at a fast pace and be exposed to extreme temperatures including kitchens, coolers, freezers, and sales floor.

Skills

The ideal candidate should possess the following skills:

• Leadership and coaching abilities.
• Strong communication and interpersonal skills.
• Knowledge of deli operations, inventory management, and merchandising.
• Ability to handle guest concerns and resolve issues effectively.
• Physical stamina and ability to work in a fast-paced environment.

Benefits

At Festival Foods, you will enjoy:

• A 15% discount on grocery purchases for you and your immediate household.
• Weekly pay and premium pay for hourly associates.
• Two-week advanced scheduling for better planning and balance.
• Vision and dental insurance for part-time and full-time associates.
• Support for total well-being through 3 weeks of paid parental leave, fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches.
• The option to participate in a 401(k) plan with an annual discretionary match to help reach retirement savings goals.

Pay

The Deli Night Lead position is a full-time role with varying shifts including evenings during weekdays, weekends, and holidays.

Schedule

The Deli Night Lead is a full-time position with shifts varying throughout the week, including evenings during weekdays, weekends, and holidays.