Deli Kitchen Production Clerk

About the role

Festival Foods is a Wisconsin grocer operating more than 40 full‑service supermarkets. As a Kitchen Production Clerk you will help create outstanding guest experiences in the deli, maintain high food quality standards, ensure product freshness, monitor inventory, and assist in preparing custom meal orders while supporting a clean and food‑safe environment.

Responsibilities

• Deliver outstanding guest experiences by recognizing and reacting to guests’ needs and providing excellent service.
• Maintain quality control by inspecting, rotating, and replenishing deli products and ensuring proper temperatures for all items on display.
• Fulfill guest orders, including taking and executing special orders, preparing and assembling meal trays and step‑by‑step dinners according to recipes and tray‑building procedures.
• Monitor product dates, freshness, and shrinkage; ensure all products are dated and initialed appropriately.
• Support cleanliness and safety by organizing, cleaning, and sanitizing work areas, shelves, and sales floors; maintain food safety logs in accordance with company policies.
• Honor commitments through regular, timely attendance and providing adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned to support the team.

Requirements

• Food Safety Certification (or willingness to become certified) with a strong understanding of safety protocols and equipment handling such as slicers, mixers, and ovens.
• Team‑oriented attitude; ability to work cooperatively with others to achieve department goals and provide exceptional service.
• Excellent oral and written communication skills for interacting with guests and team members in a fast‑paced, diverse environment.
• Attention to detail in product rotation, inventory management, and following detailed recipes.
• Problem‑solving skills to address guest concerns with tact and professionalism.
• Flexibility and adaptability to changing needs and tasks within the kitchen.
• Knowledge of food production, including perishable department operations and handling kitchen‑made items while maintaining freshness and quality.
• Time‑management ability to prioritize tasks and meet daily production and quality goals.

Physical Demands and Work Environment

• Standing for long periods; frequent bending, stooping, and kneeling.
• Full range of upper‑body motion.
• Lifting up to 50 pounds on a frequent basis.
• Potential exposure to extreme temperatures.
• Reasonable accommodations may be made for individuals with disabilities.

Schedule

The schedule will vary and may include weekdays, weekends, and holidays.

Benefits

• Associate Discount – 15 % off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay – weekly pay; $1 premium per hour on Sundays and select holidays for part‑time associates; time‑and‑a‑half on Sundays and select holidays for full‑time associates.
• Two‑Week Advanced Scheduling – schedules provided two weeks in advance for better predictability and flexibility.
• Vision and Dental Insurance – eligible for vision coverage and two dental coverage options.
• Well‑being Support – 3 weeks paid parental leave, fitness reimbursement program, Employee Assistance Program (EAP), and LEAPCare Care Coaches for confidential support.
• Retirement Savings – 401(k) plan with an annual discretionary match to help you save for the future.