Deli & Concessions Clerk Level II (Summer Theater)

Key Responsibilities

• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
• Demonstrate complete knowledge of menu items and ingredients to educate guests and make recommendations.
• Aid guests with inquiries in a timely manner and with a cheerful disposition.
• Develop, lead, maintain, and enhance guest relations through personalized experience and unscripted guest interactions.
• Take phone orders ensuring accuracy and timeliness of delivery or pick up.
• Input the order into the Point-of-Sale computer to inform the kitchen of the particulars in the order being placed.
• Keep composure and maintain service standards when dealing with guests' complaints to achieve a high level of guest recovery.
• Perform basic math to accurately manage till, point of sale transactions, inventory, etc.
• Accurately handle money in accordance with department policies and procedures.
• Execute food and beverage service to guests ensuring all Sundance standards for quality, recipes, measurements, preparation, and presentation are met.
• Ensure safety measures and health code standards for food and beverage handling are upheld.
• Remain up to date on Resort current events and the hours of operation of all food and beverage outlets.
• Ensure the market and all dining areas are clean and well stocked.
• Perform opening & closing side work duties on a daily basis.
• Ensure that floor is kept dry, to prevent slips and falls.
• Demonstrate knowledge and understanding of company and department rules, policies and procedures through performance and decision making.

Qualifications

• Minimum of six months related experience or training; or equivalent combination of education and experience.
• Must be able to use point-of-sale system.
• Must possess or obtain a valid food handlers permit within 30 days of employment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
• Must be 18 years of age or older.

Benefits

• Employee discounts on dining and resort amenities
• Season Pass

Disclaimer

This is a general description of this job. All employees of SUNDANCE MOUNTAIN RESORT will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.