Deli Clerk II (Full-Time)

About the role

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Join the Festival Foods Team as Full-Time Deli Clerk!

Responsibilities

• Provide Helpful Service
• Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
• Order Fulfillment
• Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
• Customer Service
• Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
• Quality Control
• Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
• Inventory Management
• Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
• Food Safety
• Lead by example in maintaining food safety logs and adhering to all safety standards.
• Efficiency
• Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Honor Commitments
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Customer Focus
• Ability to deal tactfully and effectively with guests and all personnel.
• Communication Skills
• Good oral and written communication skills.
• Effective Problem-Solving
• Able to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
• Safety Awareness
• Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Food Knowledge
• Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

Skills

• Physical Demands and Work Environment
• Full range of upper body motion.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures.
• Schedule
• The Deli Clerk is a full-time position with a varied work schedule that includes weekdays, weekends, and holidays.

Benefits

• Associate Discount
• Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay
• Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling
• We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance
• Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future
• We are proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Pay

Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Schedule

The Deli Clerk is a full-time position with a varied work schedule that includes weekdays, weekends, and holidays.