Deli Clerk II (Full-Time)

About the role

We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service. At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests.

Responsibilities

• Provide excellent guest service, including a friendly greeting, answering questions, and addressing guest concerns.
• Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
• Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
• Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
• Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
• Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
• Lead by example in maintaining food safety logs and adhering to all safety standards.
• Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Requirements

• Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
• Communication Skills: Good oral and written communication skills.
• Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
• Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

Physical Demands and Work Environment

This role requires lifting up to 50 pounds on an occasional basis, full range of upper body motion, and the ability to work at a fast pace. You may be exposed to extreme temperatures.

Schedule

The Deli Clerk is a full-time position with a varied work schedule that includes weekdays, weekends, and holidays.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program, our EAP (Employee Assistance Program), and LEAPCare Care Coaches.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement.