Deli & Bakery Manager

Essential Responsibilities

• Lead, coach, and develop all deli and bakery associates
• Recruit, interview, hire, train, and retain high-performing team members
• Conduct performance evaluations and provide ongoing coaching and accountability
• Build a positive, team-oriented culture focused on customer service and operational excellence
• Maintain appropriate staffing levels and ensure associates are properly trained
• Oversee all scratch-made deli and bakery production
• Ensure products are prepared consistently using approved recipes and production standards
• Maintain the highest standards of freshness, quality, and presentation
• Plan daily production to maximize sales while minimizing waste
• Develop seasonal products, new recipes, and merchandising opportunities
• Maintain attractive, full, clean, and well-merchandised service cases and displays throughout the day
• Execute promotional programs and seasonal merchandising plans
• Ensure all products are properly labeled, priced, rotated, and presented
• Build displays that drive impulse purchases and showcase fresh, handcrafted products
• Deliver exceptional customer service with every interaction
• Resolve customer concerns promptly and professionally
• Cook up to special orders and catering requests with accuracy and attention to detail
• Build relationships with customers and create a welcoming shopping experience
• Ensure compliance with all federal, state, and local food safety regulations
• Maintain strict adherence to HACCP procedures, temperature logs, sanitation standards, and cleaning schedules
• Promote safe food handling practices throughout the department
• Manage department sales, gross profit, labor, shrink, and operating expenses
• Analyze department performance and develop action plans to improve results
• Meet or exceed departmental sales and profitability goals
• Control waste through effective production planning and inventory management
• Order products, ingredients, packaging, and supplies
• Maintain appropriate inventory levels while minimizing excess stock
• Conduct inventory counts as required
• Monitor product quality and vendor performance
• Schedule and manage labor
• Monitor attendance and approve time records
• Ensure proper staffing during peak business periods
• Maintain department equipment in safe operating condition
• Report maintenance issues promptly
• Ensure the department remains clean, organized, and professional at all times

Qualifications

• Minimum of three (3) years of supermarket deli and/or bakery management experience
• Previous management experience in a traditional supermarket or grocery store is required
• Demonstrated experience leading, coaching, and developing employees
• Strong knowledge of scratch-made food production and fresh food operations
• Experience managing sales, gross profit, labor, shrink, inventory, and ordering
• Thorough knowledge of food safety regulations, sanitation standards, and HACCP principles
• Excellent leadership, communication, organizational, and customer service skills
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays
• Ability to lift up to 50 pounds and perform the physical requirements of the position
• Preferred: Experience managing both deli and bakery departments
• Experience with catering and custom bakery production
• ServSafe Manager Certification (or ability to obtain upon hire)
• Experience in a high-volume supermarket fresh foods department