DELI/BACKUP ASST DEPT LEADER

About the role

Assist the Department Manager in planning, organizing, training, and directing Deli Department associates; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates to ensure customers receive prompt, courteous service.
• Maintain and accurately update department temperature logs; train and follow up with Deli associates to ensure accurate recording of temperatures.
• Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, accidents, and questions.
• Use Computer Assisted Ordering to manage appropriate quantities of merchandise and supplies, ensuring proper accounting of product received and balance on hand in the Department Manager's absence.
• Perform and direct others in pricing and displaying merchandise; maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
• Engage in and counsel associates on effective merchandising techniques, customer service, product presentation, and promotional activities.
• Implement company programs and adhere to policies and procedures, particularly maintaining a work environment free of unlawful harassment or discrimination.
• Provide input on department budgets, goals, and results to the Department Manager.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Keep floor, shelf, and deli areas clean and up to sanitary standards.
• Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in their duties; complete performance reviews and provide feedback.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrated aptitude to manage people and organize workloads.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising, and customer service related to the sale of merchandise.
• Understanding of all key components of department operations.
• Knowledge of applicable laws and regulations related to employment practices and safety.
• Able to work with various cleaning solutions, safely use sharp tools, and carefully operate slicing equipment.
• Qualified and able to operate power machinery and work with various job tools such as power jacks, box cutters, balers, and compactors.

Qualifications

• Deli work experience or similar experience (desired).
• Past work record reflecting dependability and integrity (desired).