Delegated Vendor Program Manager

About the role

The Delegated Vendor Program Manager is responsible for the strategic oversight and operational performance of HHAeXchange as a primary delegated partner for Jefferson Health Plans. In this role, you serve as the central point of contact for the HHAX platform, ensuring it effectively supports the distribution of authorizations and the collection of visit data for the provider network.

You are tasked with "delegation oversight," which involves monitoring the vendor's adherence to contract terms, managing Service Level Agreements (SLAs), and ensuring that the platform remains fully compliant with the Pennsylvania Department of Human Services (DHS) and Office of Long-Term Living (OLTL) regulatory frameworks.

As the program lead, you bridge the gap between Jefferson’s internal departments—such as Finance, Compliance, and Clinical Operations—and the external vendor. You will lead regular performance reviews, oversee the technical integrity of data integrations, and manage the annual delegation audit process to mitigate operational and financial risk. By ensuring that HHAeXchange functions seamlessly as a "system of record," you enable Jefferson Health Plans to maintain high provider satisfaction, ensure accurate claims adjudication for Community HealthChoices (CHC) members, and remain 100% audit-ready for state and federal reporting.

Responsibilities

• Manage end-to-end lifecycle of delegated vendor partnerships, from onboarding through ongoing oversight.
• Serve as the primary point of contact for delegated vendors and internal stakeholders.
• Foster collaborative, transparent relationships to ensure alignment with organizational goals.
• Define, track, and report on key performance indicators (KPIs) and service level agreements (SLAs).
• Analyze vendor performance data and implement continuous improvement strategies.
• Escalate and resolve vendor-related performance issues effectively.
• Maintain accurate documentation for all delegated vendor activities, reviews, and decisions.
• Work closely with Compliance, Legal, Operations, and IT teams to align vendor performance with organizational priorities.
• Participate in internal and external audits related to delegated functions.
• Review, validate, and approve vendor invoices in accordance with contract terms and organizational policies.
• Ensure timely and accurate processing of payments and resolve discrepancies or disputes related to invoicing.
• Monitor vendor budgets, spending trends, and maintain financial compliance.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, or related field (Master’s preferred).
• 3+ years in vendor management and procurement.
• Strong knowledge of contract management and vendor relationship management.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational and project management abilities.

Preferred Qualifications

• Master’s Degree in Business Administration or Healthcare Administration.
• Experience in the healthcare industry.
• Familiarity with delegated credentialing, utilization management, or claims processing.
• Knowledge of NCQA, CMS, and other industry standards.
• Proficiency in Microsoft Excel.

Physical Demands

• Lift and carry up to 7 lbs.
• Continuous sitting (>67% of the time).
• Frequent keyboard use and repetitive motion.
• Frequent fine motor activity and wrist position deviation.

Schedule

Workday Day shift (United States of America).

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

• Medical (including prescription), dental, and vision insurance.
• Supplemental insurance, life, and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance and access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits, including group rates on insurance and discounts.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.