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Jobs · Information Technology · Illinois

Defense Red Switch Network (DRSN) Support Technician III

Leidos · Scott AFB, IL · 2 wk ago
On-siteInformation Technology$65k–$75k/yrFull-time

Our customer is the Defense Information Systems Agency (DISA), acting as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). Shift work, including nights and weekends, is required. The role may involve extended periods of sitting while using a computer or phone and communicating with customers.

About the Role

The Leidos Digital Modernization Sector and DoD Enterprise and Cyber Operations (DECO) have an opening for a Defense Red Switch Network (DRSN) Support Technician III at Scott AFB, IL. This position requires U.S. citizenship with an active Top Secret clearance.

Responsibilities

  • Create, update, and resolve unclear problems and issues using a broad knowledge of network architecture via the Service Now platform.
  • Notify necessary points of contact based on essential or heightened awareness of network, circuit, or location incidents.
  • Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
  • Work directly with customers, UC stakeholders, and leaders internal and external to the organization to ensure maximum network availability and minimize mission impact.
  • Proactively monitor network alarms using platform-specific network management tools.
  • Support all customers, including providing global situational awareness.
  • Verify service restoration upon resolution of customer-initiated tickets.
  • Provide timely situational awareness to leadership and the impacted community during discovery and ticket creation using approved communication methods.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Document all aspects of reported outages, degradations, isolations, escalations, and resolutions during the lifecycle of service-impacting network incidents using incident management applications.
  • Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
  • Assess, identify, and recommend resolutions to network incidents and/or configuration deficiencies.
  • Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
  • Train team members and develop processes for the listed duties.

Requirements

  • Hold a DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to the start date.
  • Able to work in a 24x7 shift work environment.
  • Active DoD Top Secret security clearance.
  • General understanding of both voice infrastructure and IP network topologies.

Qualifications

  • Typically requires a high school diploma or equivalent and 2–4 years of prior relevant experience.

Desired Skills

  • Tech control facility or cyber transport experience.
  • Circuit actions experience.
  • Experience with MS Office suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
  • Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.
  • Knowledge in one or more of the following: routers, switches, crypto devices, Cisco, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Pay

Anticipated salary range for this role is $65,000 - $75,000. The Leidos pay range for this job level is $48,100.00 - $86,950.00, though the final compensation will consider factors such as responsibilities, education, experience, knowledge, skills, internal equity, and market data.

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