Defense Red Switch Network Operations & Maintenance Technician

The Intellekt Group is a Small Business headquartered in San Antonio, Texas with a global presence. We combine extensive experience with emerging technologies to deliver comprehensive and innovative solutions to our customers in the US Military, Law Enforcement, and Civilian agencies. We foster a culture of extreme accountability and continuous improvement to ensure our employees deliver first-class services and products throughout the life cycle of every project.

About the role

The 55 Strategic Communication Squadron (SCS) Defense Red Switch Network (DRSN) Operations & Maintenance (O&M) Technician is directly responsible for the day-to-day operation of network switches, phones, and infrastructure. The O&M Technician administers DRSN hardware and software, troubleshoots and repairs equipment failures, reconfigures network assets, and maintains configuration control over assets. The O&M Technician also implements and modifies functions at the end-user level (e.g., assignment and control of user instruments, features, and telephone numbers).

Responsibilities

• Provide on-site support to maintain, monitor, and modify DRSN and its sub-systems for continuous operation IAW system-specific manufacturer manuals, and current DoD and Air Force Instructions.
• Support the maintenance and monitoring activities, switch operation and administration, scheduled and unscheduled maintenance, fault isolation, and service restoration.
• Conduct scheduled, unscheduled, preventive, and corrective maintenance.
• Provide database management of the systems to include subscriber add, moves, and deletes, database modification, report creation, printing, backup, restore, and purging of files.
• Generate and store backups after major database modifications.
• Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
• Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE-owned networks.
• Perform installation support for Offutt DRSN requirements.
• Implement security controls, doctrine, and policies.
• Manage hardware and software IAW DISA and Raytheon technical manuals.
• Assist DRSN IA personnel on matters involving the Risk Management Framework (RMF), Assessment and Authorizations (A&A), and overall security of the DRSN system.
• Communicate with internal and client project team members. Assist team members regarding solution design, process, and/or approaches.
• Work rotating shift schedules and/or standby, if required.
• Support short-term CONUS travel as needed.
• Perform other DRSN-related responsibilities required by the 55 SCS.

Requirements

• 5 years of experience in Information Technology and/or Internet Protocol Telephony skillsets.
• Experience working with telecommunications systems in a command center environment, including a background in one or more of the following areas: Cryptographic Systems, Defense Red Switch Network, Tech Control, Command and Control Computer Systems, Nuclear Command and Control.
• Experience working with the following testing equipment: Tone Generator & Probe, VoIP tester, Scope, BERT / Bit Error Rate Tester, Multimeter.
• IAT-Level II Certification.
• Active TS/SCI government security clearance.
• Ability to attend two-week DRSN DSS-2A training at JITC Ft. Huachuca, AZ.
• Experience in a help-desk or customer support role.
• Associate’s Degree in IT or related field.

About the Organization

Intellekt is a team of dedicated professionals committed to our personal and professional goals, serving our clients and their important missions, and promoting the safety and security of U.S. interests at home and abroad. Accountability is the foundation of our culture. We use this foundation to deliver value to our clients by analyzing problems, formulating solutions, and driving results with focus and determination. Our values of Authenticity, Judgement, Details, and Passion guide our decisions. Together, as Intellektuals, we strive to be the most ethical and accountable provider of intelligence, law enforcement, knowledge sharing, and technology solutions in the industry.

Learn more about our organization.