Defense Red Switch Network (DRSN) NOC Technician III

Location: Scott Air Force Base, Illinois (Onsite)

Must be eligible to obtain/maintain a Secret clearance.

About the role

This position supports the Defense Information Systems Agency (DISA), which acts as the provider of GIG/Defense Information System Network (DISN) services to its customers. This role directly supports the DISA-provided GIG capabilities and services in a 24x7 Global Operations Center. Shift work, including nights and weekends, is required.

Responsibilities

• Create, update, and resolve network problems and issues using the ServiceNow platform.
• Notify necessary points of contact regarding network, circuit, or location incidents.
• Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers and stakeholders to ensure maximum network availability.
• Proactively monitor network alarms using platform-specific network management tools.
• Provide timely situational awareness to leadership and impacted parties regarding network incidents.
• Utilize incident management applications to document all aspects of reported outages, degradations, isolations, and resolutions.
• Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess, identify, and recommend resolutions for various network incidents and configuration deficiencies.
• Develop and recommend solutions and processes pertaining to network operations.

Requirements

• High school diploma or equivalent.
• 2–4 years of prior relevant experience.
• A general understanding of both voice infrastructure and IP network topologies.
• Must hold a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) prior to the start date.

Preferred Qualifications

• Experience in a tech control facility or with cyber transport.
• Experience with circuit actions.
• Proficiency with the MS Office suite (Outlook, Excel, Word, Access, PowerPoint, TEAMs).
• Experience with alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, or Juniper IP technologies.
• Knowledge of routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), or various voice services.

Work Environment

The position is based in a 24x7 operations center environment and requires the ability to work in shifts, including nights and weekends. The role may involve extended periods of sitting while using a computer or phone.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.