Dedicated Transportation Manager

About the role

This position is responsible for managing one or more dedicated contract transportation accounts to meet customer service expectations and achieve both operational and key performance goals. Monitor key performance metrics and analyze operational variables to implement solutions that positively impact account performance. Develop and maintain a positive workplace culture that supports the company's guiding principles.

Responsibilities

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, and rewarding.
• Manage the operation with integrity to achieve key performance goals.
• Monitor, analyze, and improve all primary variables impacting operating revenue and costs.
• Act with a sense of urgency to achieve exceptional performance.
• Build a strong partnership with customer(s) through regular professional communication, problem-solving, and relationship building.
• Continually assess service performance levels and take timely action to remove performance barriers.
• Promote and monitor employee safety and take proactive steps to create a positive safety culture.
• Partner with customer, internal, and external resources as necessary to identify, evaluate, and remove safety obstacles.
• Ensure compliance with safety programs and protocols as well as federal, state, and local regulations.
• Embrace, promote, and lead continuous improvement efforts.
• Ensure that all team members are properly trained and compliant with standard processes and procedures.
• Build and maintain a positive work environment where team members and their contributions are recognized and valued.
• Maintain frequent communication with all team members.
• Utilize on-site team members to identify operational improvements.
• Collaborate with other teams to share and learn best practices and leverage resources.
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.