Dedicated Services Coordinator - Customer Experience

Responsibilities

• Attend to internal customer service issues and ensure effective and long-term problem resolution.
• Perform assignments associated with department projects as directed by Sentry’s leadership team.
• Support divisions retention efforts by completing tasks and coordinating resolution.
• First level support for division issues, coordinate the participation of required staff to resolve disputes by troubleshooting customer needs.
• Utilize knowledge and understanding of Customer Service basics as well as communication skills and problem resolution.
• Aid in identifying ways of improving efficiency to streamline processes and enhance the customers' experience.
• Single point of contact for the region – triages all issues brought to them, acknowledges receipt, researches and engages others across the assigned department as needed and provides status updates based on the service level agreement.

Requirements

• Previous Office or administrative experience.
• Professional, organized, and self-motivated.
• Strong written and verbal communication skills.
• A proficiency with Microsoft Office and general computer skills.

Qualifications

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We are currently seeking a professional and reliable Dedicated Service Coordinator for our Home Office in the Orlando area.

Skills

Previous Office or administrative experience, Professional, organized and self-motivated, Strong written and verbal communication skills, Proficiency with Microsoft Office and general computer skills.

Benefits

Salary commensurate with experience and qualifications, Training and Support provided, Comprehensive benefits package, Work-life balance.