Dedicated Service Account Manager,

We need to output HTML fragment with sections: About the role? The posting includes description: "This position is Onsite... At UnitedHealthcare, we're simplifying...". We'll need sections: About the role (maybe summary), Responsibilities, Requirements (Qualifications), Skills, Benefits, Pay, Schedule. Must only include sections with real content. Let's parse content: - Location: Onsite, office address: Pasco County School 7227 Land O' Lakes Blvd. Land O' Lakes, FL 34638. - Company description: At UnitedHealthcare, we're simplifying... etc. - Role description: The Onsite Service Account Manager serves as a key liaison for members, customers, and providers by delivering expert guidance on UnitedHealthcare benefits, resolving claims and service inquiries, and supporting wellness initiatives at the worksite. - Schedule: This position is full time (40 hours per week) Monday - Friday. Employees are required to work our normal business hours from 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime. - Training: We offer 4 weeks of paid training. The training will be ongoing mentorship after 4 weeks Monday - Friday. Training will be conducted onsite. - Responsibilities list: bullet points after "Primary Responsibilities". Let's extract: - Provide expertise and customer service support to members, customers and / or providers - Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers - Identify and resolve operational problems using defined processes, expertise and judgment - Investigate claim and / or customer service issues as identified and communicate resolution to customers - Provide feedback to team members regarding improvement opportunities - Work as a member of the client's Benefits Team - Rewards: "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in." This could be part of About the role or maybe Benefits? It's more about performance recognition. Could be part of Benefits? But we have Benefits section later. - Required Qualifications list: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 4+ years of direct client facing customer service experience and/or account management experience - Experience with Medical Insurance Terminology - Knowledge and understanding of claims processing - Experience with communicating complex problem-solving scenarios with a client and internal stakeholder - Proficiency with Microsoft Excel (general spreadsheet navigation, sorting and data entry), Microsoft Word (creating and editing documents), Microsoft PowerPoint (basic presentations) and Microsoft Outlook (email and calendar) - Ability to travel up to 25% of the time within the Pasco County School District - Must live within 20 miles of Land O' Lakes - Ability to work full time (40 hours per week) Monday - Friday. Employees are required to work our normal business hours from 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime - Preferred Qualifications list: - ISET Claims Systems experience - UNET Based Programs Experience - CES, TOPS Experience - Experience in Claims Payments, Claims Adjustments, or Enrollments - Soft Skills - Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product - Effective Written and Verbal Communication skills - Pay: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $24 - $43 hourly based on full-time employment. We comply with all minimum wage laws as applicable." - Benefits: The above mentions benefits: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. Also earlier: "We offer 4 weeks of paid training." That's a benefit/training. - Schedule: Already captured. - About the role: Could combine company description and role description. We must not repeat job title as heading. No Job ID. We must not include boilerplate: EEO, drug-free workplace, etc. Remove those. We must not include application instructions. We must not include duplicated lines. We must not create sections with placeholder/filler text like "commensurate with experience". We have actual content for Pay, Benefits, Schedule. We need to decide which sections to include: About the role, Responsibilities, Requirements (maybe Qualifications), Skills, Benefits, Pay, Schedule. We have qualifications (required and preferred). Could split into Required Qualifications and Preferred Qualifications under a Requirements section? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have either Requirements or Qualifications. Probably better to have Requirements (includes required and preferred) or separate Qualifications. Since they list both, we could have a Requirements section with required qualifications, and a Skills section for preferred/soft skills? But they also have Skills (Microsoft Office proficiency) under required qualifications. Could treat that as Skills section. Let's structure: -

About the role

: paragraph with company description and role summary. -

Responsibilities

:

• ... each bullet. -

  Requirements

  : maybe split into Required Qualifications and Preferred Qualifications? Could have two sub-sections? But only headings allowed are those listed; we could still have

  Required Qualifications

  and

  Preferred Qualifications

  if they are considered subheadings? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use

  for section headings (e.g ...). It might be okay to use other headings but better to stick to those. Could combine required and preferred under Requirements with paragraphs. But we also have Skills (Microsoft Office proficiency) which could be under Skills section. Let's decide: Sections: - About the role - Responsibilities - Requirements (covers required qualifications) - Skills (covers Microsoft Office proficiency and maybe soft skills) - Benefits - Pay - Schedule We need to ensure we don't miss any substantive info. Let's extract details: About the role: combine: "At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Onsite Service Account Manager serves as a key liaison for members, customers, and providers by delivering expert guidance on UnitedHealthcare benefits, resolving claims and service inquiries, and supporting wellness initiatives at the worksite. This position is Onsite. Our office is located at Pasco County School 7227 Land O' Lakes Blvd. Land O' Lakes, FL 34638." We could also mention full-time etc but that's schedule. Responsibilities: list as above. Requirements (required qualifications): - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 4+ years of direct client facing customer service experience and/or account management experience - Experience with Medical Insurance Terminology - Knowledge and understanding of claims processing - Experience with communicating complex problem-solving scenarios with a client and internal stakeholder - Ability to travel up to 25% of the time within the Pasco County School District - Must live within 20 miles of Land O' Lakes - Ability to work full time (40 hours per week) Monday - Friday. Employees are required to work our normal business hours from 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime Note: The last about schedule duplicates schedule section; we could keep it in Requirements but maybe better to move schedule to Schedule section and not duplicate. However the requirement includes ability to work full time etc. Since we have a Schedule section, we could keep that requirement but maybe it's okay to mention in Requirements as part of eligibility. But to avoid duplication, we could keep schedule only in Schedule section and not repeat in Requirements. However the requirement list includes that; we could keep it but it's duplicate. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must keep that info somewhere. If we put it in Schedule section, we still preserve it. It's okay to not duplicate in Requirements. So we can omit that line from Requirements. Thus Requirements (required qualifications) will be: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 4+ years of direct client facing customer service experience and/or account management experience - Experience with Medical Insurance Terminology - Knowledge and understanding of claims processing - Experience with communicating complex problem-solving scenarios with a client and internal stakeholder - Ability to travel up to 25% of the time within the Pasco County School District - Must live within 20 miles of Land O' Lakes Skills section: Could include: - Proficiency with Microsoft Excel (general spreadsheet navigation, sorting and data entry) - Microsoft Word (creating and editing documents) - Microsoft PowerPoint (basic presentations) - Microsoft Outlook (email and calendar) - Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product - Effective Written and Verbal Communication skills Also maybe include ISET Claims Systems experience etc as preferred qualifications; but we could put those under Requirements as preferred? But we have no separate preferred qualifications section; we could incorporate them into Skills or Requirements as "Preferred". However the instruction says we should not create sections with filler; but we can include preferred qualifications as part of Requirements or Skills. Since they are not required, maybe we can put them under Requirements as a note? But better to have a separate "Preferred Qualifications" heading? Not in the list but we could still use

  Preferred Qualifications

  as it's a section heading; the list gave examples but not exhaustive. It says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we could add Preferred Qualifications heading. However to keep to few sections, we could incorporate them under Requirements with a note "Preferred". But we risk losing that info if we don't include. Let's include a separate

  Preferred Qualifications

  to preserve. Thus sections: About the role, Responsibilities, Requirements (required), Preferred Qualifications, Skills, Benefits, Pay, Schedule. Check if any section would be empty: all have content. Now Benefits: we have: - 4 weeks of paid training (ongoing mentorship after 4 weeks Monday-Friday, conducted onsite) - comprehensive benefits package - incentive and recognition programs - equity stock purchase - 401k contribution (subject to eligibility) Also maybe mention "far-reaching choice of benefits and incentives". We'll include those. Pay: salary range $24 - $43 hourly; pay based on factors; compliance with minimum wage. Schedule: full time (40 hours per week)