Dedicated Onsite Technician (HOU)

IT Voice is a leading provider of Technology solutions, specializing in Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As a Managed Service Provider (MSP), we are dedicated to delivering World Class Technology with Hometown Service, guided by our core values: Focus on others, own it, work smart, and do the right thing.

About the role

As an Onsite IT Support Technician, you'll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you'll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives. We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed. Position reports to the Director of IT of the IT Voice customer, but will be part of the IT Voice technical support team.

Responsibilities

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.

Qualifications

• High School degree or equivalency required.
• Approved to work in the US with a valid driver's license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• Punctual, courteous, and professional demeanor required.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required.
• Must be located in the Houston, TX area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers).
• Passion for Technology.
• Heart to always do the right thing and admit mistakes (they will happen and it's ok).
• Good communication skills (willing to give and receive constructive feedback).

Pay

Base Salary: $45K‑$55K/year

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Long Term Disability Insurance
• Paid Holidays
• Career advancement opportunities in a growing, people‑first organization

Schedule

• Dedicated 5‑day‑a‑week resource, 8 hours per day during regular business hours with a 1‑hour lunch, unless otherwise mutually agreed upon.
• Onsite as needed.
• Minimum of 3 days on the customer site and potentially 5 days per week.
• Immediate opening; needs to be filled as soon as possible.
• Work Location: Houston, TX (On‑Site)