Onsite Technician, Professional Services

About the role

Cvent has multiple opportunities for Onsite Technicians on the Event 360 Professional Services Team supporting customers leveraging Cvent's Onsite Solutions. Locations include Headquarters Office - Tysons Corner, VA; Distribution Office - Draper, UT; and remote positions preferably in event heavy markets such as Las Vegas, Nashville, Orlando, Chicago, Austin, Dallas and other major metropolitan cities. A successful candidate must be process oriented, customer focused, and tech savvy. They approach event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market's thriving tech & event communities.

Responsibilities

• Own onsite event delivery for assigned events, serving as the primary onsite point of contact for Cvent's registration, check-in, badging, session tracking, and lead capture solutions.
• Frequent Travel (including evening, weekends, and international travel as needed) to support events of varying size and complexity, from executive meetings to large conferences. Approximately 80%.
• Setup, test, and troubleshoot Cvent's onsite technology software and hardware including laptops, tablets, phones, badge printers, and networking equipment.
• Communicate between onsite client teams, the Cvent Project Manager, and the client's Account Team for potential changes or future opportunities.
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment.
• Coach and guide 3rd party or client's onsite staff on best practices and how to use Cvent's solutions.
• Maintain accurate event and asset records including device assignments, configuration notes, incident logs, and post-event recaps as to what went well and what can be improved.

Qualifications

• Bachelor's degree or commensurate experience
• 1+ years experience troubleshooting technology products preferred
• 2+ years experience in customer service or related role
• Excellent communication skills (verbal and written)
• Experience and comfort in using consumer electronics
• Basic knowledge of networking
• Experience with Event Tech and Cvent solutions highly preferred but not required
• Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies
• Previous experience configuring and troubleshooting software/hardware
• Must be able to travel domestically and internationally
• Strong business acumen, ethics and high integrity
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

Pay

The estimated base salary range for new hires into this role is $45,000-$70,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location.

Benefits

We also offer a competitive benefits package, details of which can be found here.