Dedicated Meta Technician Expert - Full Time

Responsibilities

• Execute weekly service visits across an assigned route of retail locations (24–35 stores based on market)
• Adhere to established schedules and program requirements
• Diagnose and resolve complex technical issues to maintain full functionality and performance of all assigned displays
• Execute end-to-end installations, display builds, and refreshes, including fixturing, cabling, media players, and security components
• Independently manage and complete ad-hoc service requests within 48–72-hour SLAs, where required
• Ensure full compliance with planograms (POG), brand standards, and display requirements across all locations
• Proactively identify root causes of recurring issues and implement sustainable solutions
• Accurately document and report all service activity, outcomes, and insights on time
• Perform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag execution
• Manage and maintain/reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first-time fix success
• Build and maintain strong relationships with in-store personnel as a trusted field expert
• Participate in team calls, client interactions as required, and field ride-alongs to support program success
• Complete administrative tasks with accuracy and timeliness, including scheduling and same-day reporting
• Adequately adapt to evolving business needs and take ownership of additional responsibilities as assigned
• Maintain compliance with all company safety policies, required training, certifications, and professional standards

Requirements

• High school diploma or equivalent required
• Experience with display installations, merchandising, and planogram execution
• Experience using basic tools required to maintain displays
• Experience diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons
• Experience identifying and resolving electronic and connectivity issues, including cabling, power, and component integration
• Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
• Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service
• Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems
• Able to read POG schematics and wiring diagrams and correctly connect components
• Proficient using your personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Able to commit to complete the market area's minimum weekly or special project hours request
• Able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Able to lift and carry up to 40 pounds frequently, up to 25 pounds continuously, and up to 10 pounds regularly
• Able to perform continuous hand/eye coordination and fine manipulation
• Able to balance, grasp, push or pull, talk and/or hear, and drive
• Able to lift and carry supplies into the store up to 10 pounds regularly
• Able to lift and carry up to 40 pounds occasionally

Qualifications

• Must commit to complete the market area's minimum weekly or special project hours request
• Must have a basic toolkit
• The basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone
• Must be available to work 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be available to travel for 2–3 days to participate in in-person training
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift and carry up to 10 pounds regularly
• Must be able to lift and carry supplies into the store up to 10 pounds regularly
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to perform continuous hand/eye coordination and fine manipulation
• Must be able to balance, grasp, push or pull, talk and/or hear, and drive
• Must be able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must be able to commit to complete the market area's minimum weekly or special project hours request
• Must be able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift and carry up to 10 pounds regularly
• Must be able to lift and carry supplies into the store up to 10 pounds regularly
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to perform continuous hand/eye coordination and fine manipulation
• Must be able to balance, grasp, push or pull, talk and/or hear, and drive
• Must be able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must be able to commit to complete the market area's minimum weekly or special project hours request
• Must be able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift and carry up to 10 pounds regularly
• Must be able to lift and carry supplies into the store up to 10 pounds regularly
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to perform continuous hand/eye coordination and fine manipulation
• Must be able to balance, grasp, push or pull, talk and/or hear, and drive
• Must be able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must be able to commit to complete the market area's minimum weekly or special project hours request
• Must be able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift and carry up to 10 pounds regularly
• Must be able to lift and carry supplies into the store up to 10 pounds regularly
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to perform continuous hand/eye coordination and fine manipulation
• Must be able to balance, grasp, push or pull, talk and/or hear, and drive
• Must be able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must be able to commit to complete the market area's minimum weekly or special project hours request
• Must be able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift and carry up to 10 pounds regularly
• Must be able to lift and carry supplies into the store up to 10 pounds regularly
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to perform continuous hand/eye coordination and fine manipulation
• Must be able to balance, grasp, push or pull, talk and/or hear, and drive
• Must be able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must be able to commit to complete the market area's minimum weekly or special project hours request
• Must be able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift and carry up to 10 pounds regularly
• Must be able to lift and carry supplies into the store up to 10 pounds regularly
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to perform continuous hand/eye coordination and fine manipulation
• Must be able to balance, grasp, push or pull, talk and/or hear, and drive
• Must be able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must be able to commit to complete the market area's minimum weekly or special project hours request
• Must be able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift and carry up to 10 pounds regularly
• Must be able to lift and carry supplies into the store up to 10 pounds regularly
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to perform continuous hand/eye coordination and fine manipulation
• Must be able to balance, grasp, push or pull, talk and/or hear, and drive
• Must be able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must be able to commit to complete the market area's minimum weekly or special project hours request
• Must be able to commit to working 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice
• Must be able to lift and carry up to 40 pounds occasionally
• Must be able to lift and carry up to 25 pounds continuously
• Must be able to lift