Dedicated Meta Technician Expert - Full Time

Responsibilities

• Execute weekly service visits across an assigned route of retail locations (24–35 stores based on market)
• Adhere to established schedules and program requirements
• Diagnose and resolve complex technical issues to maintain full functionality and performance of all assigned displays
• Execute end-to-end installations, display builds, and refreshes, including fixturing, cabling, media players, and security components
• Independently manage and complete ad-hoc service requests within 48–72-hour SLAs, where required
• Ensure full compliance with planograms (POG), brand standards, and display requirements across all locations
• Proactively identify root causes of recurring issues and implement sustainable solutions
• Accurately document and report all service activity, outcomes, and insights on time
• Perform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag execution
• Manage and maintain/reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first-time fix success
• Build and maintain strong relationships with in-store personnel as a trusted field expert
• Participate in team calls, client interactions as required, and field ride-alongs to support program success
• Complete administrative tasks with accuracy and timeliness, including scheduling and same-day reporting
• Adapt to evolving business needs and take ownership of additional responsibilities as assigned

Requirements

• High school diploma or equivalent required
• Experience with display installations, merchandising, and planogram execution
• Experience using basic tools required to maintain displays
• Experience diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons
• Experience identifying and resolving electronic and connectivity issues, including cabling, power, and component integration
• Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
• Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service
• Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems
• Able to read POG schematics and wiring diagrams and correctly connect components
• Proficient using your personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Able to commit to complete the market area’s minimum weekly or special project hours request
• Able to lift and carry up to 40 pounds frequently and up to 10 pounds regularly
• Able to lift and carry up to 25 pounds occasionally
• Able to perform continuous hand/eye coordination and fine manipulation

Qualifications

• Strong analytical skills with a focus on root-cause identification and long-term resolution
• Ability to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervision
• Willingness and ability to travel for 2–3 days to participate in in-person training
• Available to work 40 hours per week minimum Monday through Friday (starting at 8 am), with occasional weekend work, if requested, with advanced notice

Benefits

• Competitive weekly pay and early wage access - get paid when you need it
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training, drive time, and mileage between store locations
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees