Dedicated Meta Technician Expert - Full Time

Responsibilities

• Execute weekly service visits across an assigned route of retail locations (24–35 stores based on market), while adhering to established schedules and program requirements
• Consistently complete assigned work according to established schedules and minimize unnecessary rescheduling
• Diagnose and resolve complex technical issues to maintain full functionality and performance of all assigned displays
• Execute end-to-end installations, display builds, and refreshes, including fixturing, cabling, media players, and security components
• Independently manage and complete ad-hoc service requests within 48–72-hour SLAs, where required
• Ensure full compliance with planograms (POG), brand standards, and display requirements across all locations
• Proactively identify root causes of recurring issues and implement sustainable solutions
• Accurately document and report all service activity, outcomes, and insights on time
• Perform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag execution
• Manage and maintain/reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first-time fix success
• Build and maintain strong relationships with in-store personnel as a trusted field expert
• Participate in team calls, client interactions as required, and field ride-alongs to support program success
• Complete administrative tasks with accuracy and timeliness, including scheduling and same-day reporting
• Adeptly adapt to evolving business needs and take ownership of additional responsibilities as assigned
• Maintain compliance with all company safety policies, required training, certifications, and professional standards

Requirements

• High school diploma or equivalent required
• Experience with display installations, merchandising, and planogram execution
• Experience using basic tools required to maintain displays
• Experience diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons
• Experience identifying and resolving electronic and connectivity issues, including cabling, power, and component integration

Qualifications

• Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
• Ability to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervision
• Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service
• Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems
• Able to read POG schematics and wiring diagrams and correctly connect components
• Proficient using your personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Able to commit to complete the market area's minimum weekly or special project hours request
• Able to lift and carry up to 40 pounds frequently and up to 10 pounds regularly
• Able to lift and carry up to 25 pounds occasionally
• Continuous hand/eye coordination and fine manipulation
• Able to balance, grasp, push or pull, talk and/or hear, and drive
• Able to lift and carry up to 10 pounds continuously
• Able to lift and carry up to 25 pounds occasionally
• Able to lift and carry up to 40 pounds frequently

Skills and Attributes

• Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
• Ability to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervision
• Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service
• Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems
• Able to read POG schematics and wiring diagrams and correctly connect components
• Proficient using your personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Able to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Able to commit to complete the market area's minimum weekly or special project hours request
• Able to lift and carry up to 40 pounds frequently and up to 10 pounds regularly
• Able to lift and carry up to 25 pounds occasionally
• Able to lift and carry up to 10 pounds continuously
• Able to lift and carry up to 25 pounds occasionally
• Able to lift and carry up to 40 pounds frequently

Pay

Competitive weekly pay and early wage access - get paid when you need it
Health and wellness benefits plans
Paid time off and holidays
401(k) with employer matching
Paid training, drive time, and mileage between store locations
Employee discounts
Referral bonus
Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
Opportunity to work with a growing company that actively rewards and promotes its employees

Schedule

This is a full-time position with a standard Monday-Friday schedule, beginning at 8:00 am. Occasional weekend work may be required, with advance notice provided.