Dedicated Fleet Support Account Manager
About the role
The Dedicated Fleet Support Account Manager plays a crucial role in building and managing relationships with PACCAR's top 100 fleet customers. This role focuses on improving vehicle uptime and delivering exceptional customer experiences through direct management and personalization of customer relationships.
Job Functions / Responsibilities
Partner with fleets, dealers, and internal PACCAR teams to identify and execute customized solutions for parts expediting and service-related issues.
Collaborate with Materials, Marketing, and other PACCAR teams to explore all available options and remove barriers to repair.
Build, maintain, and grow strong relationships with strategic fleet customers to drive loyalty and long-term partnership.
Work closely with dealers and fleets to ensure clear, timely, and effective communication across all stakeholders.
Negotiate with suppliers and vendors to improve parts availability and lead times; identify alternate sourcing strategies when necessary.
Research, coordinate, and manage expediting, special orders, and shipment issues, including end-to-end tracking to ensure on-time delivery.
Facilitate cross-department collaboration to drive efficient and timely issue resolution.
Develop, maintain, and analyze reports and dashboards related to program, fleet, dealer, and supplier performance; identify trends and recommend actions for improvement.
Recommend and coordinate proactive stocking strategies, including recommended parts lists, campaign preparation, and trend-based analysis.
Host and participate in meetings with fleets, dealers, and sales teams to review performance, trends, processes, and communication improvements.
Travel to fleet and dealer locations as needed to engage with management teams and support key initiatives.
Accurately document activities, decisions, and outcomes in TCS 365 and AS400 systems.
Skills / Competencies
Ability to prioritize and perform effectively in a demanding, fast-paced environment
Strong customer service mindset with a positive, solution-oriented approach to challenging situations
Proven ability to manage multiple concurrent requests and projects with strong organizational skills
Thoroughness and initiative in following up on tasks until they are brought to closure
Flexible and adaptive approach
Highly effective and efficient oral and written communication skills
Qualifications
Bachelor’s degree in a related field; otherwise enrolled, actively pursuing and within 2 years of completion required
Minimum of 1 year of relevant professional experience required
Experience with supply chain management, customer service, Salesforce, AS 400, and/or Six Sigma training are a plus
Ability to travel up to 15% of the time
Proficiency in software applications: Excel, PowerPoint, and Word
Benefits
401k with up to a 5% company match
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Additional Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results