Dedicated Fleet Manager

Work Location

Onsite at Family Dollar in Maquoketa, IA (302 Family Dollar Pkwy, Maquoketa, IA 52060)

Schedule

Monday through Friday 6AM - 3PM

Essential Duties And Responsibilities

• Operate as the primary point of contact for customer service inquiries and complaints
• Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Maintain financial accountability by monitoring and managing the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel may be required; the amount of travel will vary by role

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers.

Experience

• Proven experience in transportation or fleet operations with accountability for service and financial results
• Demonstrated success building and maintaining customer relationships
• Ability to analyze operational and financial data to identify issues and solutions
• Strong communication, decision-making, and organizational skills to influence outcomes across teams

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

Crst Core Values

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.