Dedicated Driver Operations Senior Coordinator

About the role

The Senior Operations Coordinator is the administrative and documentation backbone for the DD Operational Support Team, primarily supporting the Manager of Operational Support, with additional support for Talent Acquisition Specialists and Regional Managers as capacity allows. This role keeps recruiting, onboarding, and training running on schedule by owning scheduling logistics, candidate and training records, and documentation upkeep. It also supports Regional Managers with performance administration, including metrics tracking, coaching documentation, and PIP paperwork. Reporting to the Manager, DD Operational Support, this role sits alongside recruiting and support functions within the DD Operational Support Team. This is a detail-oriented, process-driven role best suited for someone who is organized, discreet with sensitive information, and comfortable managing recurring documentation and scheduling cycles across multiple stakeholders at once. As the Dedicated Driver program continues to grow, this role is expected to grow with it. The responsibilities outlined here represent the current scope, and the right candidate should be comfortable taking on new tasks and workflows as the team's needs develop over time.

Responsibilities

• Coordinate interview scheduling and candidate pipeline logistics, including maintaining and updating candidate records, in partnership with the Talent Acquisition Specialists, keeping candidates moving through the hiring process without delay
• Support the Talent Acquisition Specialist with candidate interviews as needed, which may include screening calls or sitting in on interview panels
• Confirm new drivers' account setup and onboarding requirements are fully complete before their start date
• Help the team track and maintain driver performance metrics and dedicated driver department reports, flagging trends and outliers that warrant attention
• Monitor shared email queues and route inquiries to the appropriate team member as needed
• Draft and send mass communications to drivers on an as needed basis such as emails, text blasts, or newsletters
• Organize documentation storage and confirm naming conventions are followed consistently across recruiting, training, and performance records
• Monitor live Dedicated Driver orders in real time, checking for order and app milestone accuracy as shipments move through each stage
• Partner directly with the Talent Acquisition Specialist, Onboarding & Training Manager, and Regional Managers to understand upcoming scheduling and documentation needs, preparing materials in advance of deadlines
• Escalate documentation gaps, missed deadlines, or inconsistencies to the Manager, DD Operational Support Team
• Maintain confidentiality and sound judgment when handling sensitive candidate and personnel information
• Order and coordinate shipment of driver equipment (e.g. uniforms, badges, placards)
• Support curriculum updates by identifying training gaps and routing them to the training owner for revision
• Serve as a secondary owner of training/certification tracking, capable of stepping into training program ownership during transitions
• Take on ad hoc administrative tasks and projects for the broader DD Team as they arise