Senior Manager, Driver Operations

About the role

The Navigation team at Mapbox is seeking a Senior Manager of Driver Operations to build and scale a best-in-class, global driver operations program that directly powers the quality of our navigation products. This role is critical to ensuring our technology performs seamlessly in real-world conditions across global markets.

Responsibilities

• Launch and manage global driver testing programs, translating high-level strategy into clear, executable plans across geographies.
• Hire, train, and lead full-time Driver Operations team, while maintaining a network of local resources who can temporarily augment team capacity in key markets.
• Manage and lead customer-facing demos of in-car software.
• Partner with Product and Engineering teams to design and evolve in-car test plans across all driving-specific features and use cases.
• Travel approximately once per month (or more) to support global programs, on-the-ground testing, and customer engagements.
• Lead execution of testing programs, ensuring high-quality, actionable bug reports, logs, tickets, and feedback are delivered to engineering.
• Define KPIs and benchmark metrics for measuring results of drive testing.
• Analyze results, synthesize learnings, and support continuous software improvement.
• Create dashboards, benchmarks, and reports (Excel, slides) to clearly communicate performance metrics, trends, and findings to cross-functional stakeholders.
• Streamline stakeholder communications end-to-end; partner closely with our customers, Engineering Managers, Engineers, Product Managers, Executives, Support, and TPMs.
• Manage a small fleet of vehicles internationally, including parking, insurance, certifications, and regulatory compliance.
• Uphold a culture of collaboration, transparency, creativity, inclusion, and data-driven decision making.

Requirements

We're looking for a Senior Manager with 5+ years of operations and/or program experience, preferably within fleet operations or field operations. You should have a strong technical and analytical mindset, comfortable working with data to evaluate product performance and operational efficiency. SQL proficiency is expected, along with the ability to translate real-world driver feedback into structured, actionable insights for engineering and product teams.

Qualifications

• Tolerance for ambiguity and intrinsic motivation: You thrive in undefined spaces and can bring structure to chaos. You can weed out what's important in highly ambiguous spaces, and juggle a variety of competing priorities. Even so, you are proactive around driving solutions to completion.
• Excellent communication skills (technical + external): Able to clearly articulate complex ideas to a wide range of audiences – from engineers to executives to external partners. Comfortable representing the product in customer-facing settings, including live demos and field activations.
• Highly organized and execution-oriented: Strong operator who can manage multiple programs, with ability to follow through and close loops consistently.
• Systems thinker with a focus on scalability: Passionate about building repeatable processes, measurement frameworks, and operational infrastructure that enable programs to scale efficiently.
• Empathy and collaboration: Communicate and build trust effectively across various functions, teams, and stakeholders. Comfortable giving and receiving feedback, and able to influence without authority in highly cross-functional environments.

Skills

• Strong organizational and project management skills.
• Experience with data analysis and interpretation.
• Ability to work independently and as part of a team.
• Knowledge of vehicle operation and maintenance.
• Experience with software development and testing.

Benefits

Mapbox offers competitive benefits including health care, parental leave, flexible work arrangements, and ongoing learning opportunities. Annual base compensation for this role ranges from $142,800 - $193,200 for most US locations and 5% to 10% higher for US locations with a higher cost of labor.

Pay

Annual base compensation for this role ranges from $142,800 - $193,200 for most US locations and 5% to 10% higher for US locations with a higher cost of labor.

Schedule

Travel approximately once per month (or more) to support global programs, on-the-ground testing, and customer engagements.

Company Information

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security, and privacy compliance. Organizations use Mapbox applications, data, SDKs, and APIs to create customized and immersive experiences that delight their customers.