Dedicated Care Coordinator Pennsylvania
About the role
For our client, we are seeking a Dedicated Care Coordinator Pennsylvania to join the team of a leader in the Pharmaceuticals & Biotech space. This role is centered on guiding patients through access and reimbursement support with a strong focus on coordination, communication, and issue resolution. You will serve as a key point of contact for patients, caregivers, providers, and payer stakeholders to help keep the patient journey moving smoothly. The position requires managing a high volume of cases with attention to detail, empathy, and timely follow-through. Experience in specialty pharmacy, prior authorization, and copay support will be especially valuable in this remote-based opportunity. Location: Remote - US based candidates only, no visa sponsorship available.
Responsibilities
- Own assigned patient cases and manage the patient journey effectively
- Serve as the primary contact for stakeholders regarding reimbursement and access support
- Answer inquiries from patients and caregivers about access and coverage
- Conduct benefit investigations and verify coverage with payers
- Schedule and confirm patient appointments, coordinating with multiple parties
- Manage interim care program requirements and communications regarding copay eligibility
- Follow up with patients after prescription activity to ensure their needs are met
Qualifications
- B.S. or B.A. degree with 8+ years of pharmaceutical experience in customer-facing roles
- Minimum 6 months of experience as a FRM, PAC, FAS, or similar role in access and reimbursement
- Working proficiency with CRM systems for case management and prescription triage
- Experience communicating directly with patients and healthcare providers
- Knowledge of copay programs, prior authorization, and appeals processes
- Ability to handle a high volume of cases, averaging 20 days per patient journey
- Understanding of reimbursement systems and specialty pharmacy networks
Benefits
- 401(k) plan with matching contributions and retirement savings contributions
- Paid vacation, holiday, and personal days
- Paid caregiver/parental and medical leave
- Health benefits including medical, prescription drug, dental, and vision coverage
Pay
Compensation: $162,900 – $271,500 annually