Dedicated Care Coordinator Dallas

About the role

For our client, we are seeking a Dedicated Care Coordinator (Dallas) to join the team of a leader in the Pharmaceuticals & Biotech space. This role will support patients, providers, and internal stakeholders across the access and reimbursement journey for specialty medications. The position requires strong coordination skills, attention to detail, and the ability to manage sensitive cases from enrollment through post-fill follow-up while maintaining compliance and service quality. Success in this role will depend on effective communication, disciplined case management, and a patient-first approach that helps improve access and support outcomes. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Manage the full patient journey from enrollment through post-fill follow-up
• Serve as the primary contact for reimbursement and access inquiries from patients and healthcare providers
• Conduct benefit investigations and coordinate baseline assessments for patients
• Handle prior authorization processes and communicate status updates to stakeholders
• Schedule and confirm patient appointments while coordinating across multiple parties
• Administer copay programs and ensure proper fulfillment for patients
• Report adverse events in accordance with compliance guidelines

Qualifications

• B.S. or B.A. degree
• 8+ years of pharmaceutical or related customer-facing experience
• At least 6 months of experience in access and reimbursement in a role such as FRM, PAC, FAS, or similar
• Proficiency in CRM systems for case documentation and prescription triage
• Experience with benefit investigation, payer interactions, prior authorization processes, copay support, and financial assistance programs for specialty medications
• Strong communication skills with patients, providers, and cross-functional teams
• Ability to manage multiple cases with strong attention to detail and thorough follow-up

Benefits

• Remote work flexibility, with options for both field and home-based colleagues
• Opportunity for travel of approximately 10% to 20%
• Engagement in a role that deeply impacts patient access and support
• Professional development opportunities in a dedicated care coordination environment

Pay

$162,900 – $271,500 annually