Dedicated Care Coordinator Arizona Nevada
About the role
For our client, we are seeking a Dedicated Care Coordinator Arizona Nevada to join the team of a leader in the Pharmaceuticals & Biotech space. This role will oversee patient case management across the full journey, ensuring access and reimbursement support is handled with consistency and care. The position serves as a key liaison between patients, healthcare providers, and internal partners to help coordinate benefits, appointments, and treatment-related support. Success in this role depends on strong communication, attention to detail, and the ability to manage multiple cases while supporting positive patient outcomes in a regulated healthcare environment.
Location: Remote - US based candidates only, no visa sponsorship available
Responsibilities
- Own and manage assigned patient cases throughout the patient journey
- Serve as the main point of contact for patients and healthcare providers on reimbursement and access matters
- Conduct benefit investigations and verify coverage details for patient treatments and tests
- Schedule and confirm patient appointments while coordinating with healthcare providers and vendors
- Manage copay and interim care program administration effectively
Qualifications
- B.S. or B.A. degree with 8+ years of experience in pharmaceutical or related customer-facing roles
- Minimum 6 months of experience in access and reimbursement, such as FRM, PAC, or a similar role
- Proficiency in CRM systems for case management and documentation related to reimbursement processes
- Ability to communicate effectively with patients and healthcare providers across the patient journey
- Experience conducting benefit investigations and knowledge of prior authorization processes
Benefits
- Comprehensive health coverage including medical, dental, and vision
- 401(k) plan with matching contributions and additional retirement savings contributions
- Paid vacation, personal, and holiday leave, along with medical and parental leave
- Participation in a global performance plan with a bonus target
Pay
$162,900 – $271,500 annually