Dedicated Care Coordinator Ohio Valley

About the role

For our client, we are seeking a Dedicated Care Coordinator Ohio Valley to join the team of a leader in the Pharmaceuticals & Biotech space. This role is focused on guiding patients through the access and reimbursement journey with a high degree of ownership and care. The coordinator will serve as a key point of contact for patients, caregivers, and healthcare providers while helping ensure timely support, clear communication, and smooth case progression. The position also partners closely with internal and external stakeholders to manage coverage, affordability, and post-approval follow-through in a remote environment. The ideal candidate brings strong customer-facing experience, comfort navigating payer and reimbursement processes, and the ability to manage sensitive patient cases end to end. This is a highly interactive role that requires organization, follow-through, and the judgment to balance operational requirements with patient support needs.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own assigned patient cases from enrollment through post-fill follow-up, ensuring full case management and documentation.
• Serve as the primary contact for patients, caregivers, and healthcare providers regarding reimbursement and access support.
• Conduct benefit investigations and communicate out-of-pocket costs, coverage details, and authorization requirements.
• Coordinate patient appointments and ensure compliance with assessment requirements.
• Manage copay and interim care program responsibilities after approval.

Qualifications

• B.S. or B.A. degree.
• 8+ years of customer-facing experience in pharmaceuticals or related fields.
• Minimum 6 months of experience in access and reimbursement roles.
• Proficiency in a CRM system for case management and documentation, including prior authorization processes.
• Strong communication skills for direct interaction with patients and healthcare providers.
• Experience with benefit investigation directly with payers and knowledge of copay programs.

Benefits

• 401(k) plan with matching contributions and retirement savings contributions.
• Paid vacation, holidays, personal days, and caregiver/parental leave.
• Health benefits including medical, prescription drug, dental, and vision coverage.
• Remote working option or field-based role with occasional travel required.

Pay

Compensation: $162,900 – $271,500 annually