Care Coordinator / Arizona West Coast

About the Role

We are looking for a compassionate, bilingual, and patient-focused Onward Care Coordinator to join our Rare Disease Patient Support team. This is a remote position aligned with West Coast working hours (PST) supporting Spanish- and English-speaking patients and caregivers throughout their treatment journeys.

As a Bilingual Onward Care Coordinator, you will serve as a primary point of contact for patients enrolled in Rare Disease Patient Support Services. You will deliver individualized, high-touch assistance focused on treatment access, affordability, administration, and adherence. Using your clinical experience and behavioral science skills, you will help patients and caregivers navigate barriers, identify relevant resources, and communicate confidently with their healthcare providers. This is a non-clinical support role, and treatment-related or medical questions will be referred to the patient's healthcare provider.

Who You'll Work With

You will collaborate with Rare Case Managers, Rare Reimbursement Executives, access specialists, patient experience colleagues, and Rare Disease Patient Support Program operations. Together, the team provides consistent, compassionate, and informed support throughout the patient journey.

What You'll Do

• Serve as the primary contact for Spanish- and English-speaking patients and caregivers.
• Deliver personalized support using empathy, active listening, and behavioral science skills.
• Explain insurance coverage, access pathways, and available affordability support options.
• Provide non-clinical education and refer medical questions to healthcare providers.
• Help patients prepare for productive conversations with their healthcare providers.
• Follow privacy, safety, adverse-event reporting, and program operating requirements.

Minimum Requirements

• Bachelor's degree required.
• Minimum of 6+ years of patient-facing clinical experience; or 4 years plus 2+ years industry experience as a Registered Nurse, Doctor of Pharmacy, or similarly qualified clinical professional.
• Professional fluency in Spanish and English, including speaking, reading, and writing.
• Ability to support complex patient and caregiver conversations in both languages.
• Willing and able to work remotely during West Coast business PST hours.

Preferred Requirements

• Previous experience working successfully in a remote environment.
• Patient support program or rare disease experience.
• Infusion, specialty pharmacy, or specialty distribution experience.
• Understanding of insurance coverage and patient financial assistance options.
• Experience navigating access complexities for newly introduced medications.

Pay

This position's reasonably anticipated base salary range is $88,000.00–$115,500.00 annually. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.