Dedicated Account Manager
About the role
The Dedicated Account Manager is responsible for managing and nurturing long-term relationships with clients, ensuring exceptional service, and driving account growth. The role varies across levels based on experience and complexity of accounts managed. Each level reflects increased responsibility in client relationships, strategic planning, and account growth. The Dedicated Account Manager II takes on more complex accounts and is expected to handle client relationships with greater autonomy.
Responsibilities
- Provide on-site support to an assigned customer ensuring satisfaction and retention
- Develop strategic plans to grow the account and meet KPIs
- Collaborate with cross-functional teams to execute client requirements and deliverables
- Monitor performance metrics and provide proactive solutions to meet client expectations
- Handle escalated issues and provide timely resolutions
- Generate and present reports on account health, growth, and performance
Requirements
- 2-5 years of experience in account management or a client-facing role
- Strong understanding of sales processes, customer service, and account growth strategies
- Ability to handle client escalations and build long-term relationships
Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.