Deco Department Manager

About the Role

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Responsibilities

Customer Service

• Drive, teach, and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services).
• Engage customers and provide a quality shopping experience; ensure store associates deliver quality customer service.
• Strategically merchandise using company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained.
• Guarantee safety and security of customers and employees by following established loss prevention and risk management guidelines.
• Support, model, and enhance seamless customer service by creating a friendly, helpful, knowledgeable, and efficient environment for customers and co-workers.
• Serve as KCM or Manager on Duty as required.

Administrative

• Conduct weekly competitive shops.
• Communicate pricing and/or inventory issues to the senior team.
• Analyze and work all business reports to optimize merchandising, in-stock position, and pricing (e.g., Profit & Loss statements, Category Performance Report, Business Analysis Tool Report, Store Purchase Order Analysis Report, Store Price Change Report).
• Utilize computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving.
• Ensure brand and operating standards meet or exceed expectations to support brand consistency.
• Interface with corporate headquarters employees.

Supervisory

• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance on a timely basis.
• Train, develop, supervise, and define workloads for store associates.
• Monitor associate retention and career development; communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies; support company expectations and systems.
• Perform additional managerial duties as necessary.

Store Operations

• Assist the Chief Executive Merchant in handling store-level human resources or loss prevention issues.
• Available to open and/or close the store effectively.

Requirements

• Three to five years of retail management experience with proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Demonstrated initiative and self-starter capabilities.
• Proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment, adapting to change with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.

Working Conditions

• Frequently exposed to a warehouse environment and moving vehicles.
• Noise level typically quiet to moderate.

Physical/Sensory Requirements

• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or move objects.
• Frequently required to use hands and fingers to handle or feel.
• Frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Schedule

Store Hours:

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Pickup Hours:

• Monday - Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Insurance plans: Medical, Dental, Vision, Life, and others (subject to eligibility criteria).
• Work-life balance: Paid vacation and sick time for eligible associates, paid holidays, plus a personal holiday, and Paid Volunteer Time Off starting on Day 1.